No federal withholding taken out

Gardenview · ‎February 17, 2023

Sounds like I am not the only one with this issue....

ALL THESE EMPLOYEES ARE ON SALARY FROM SEPTEMBER - JUNE. THEY ARE PAID THE SAME AMOUNT TWICE EACH MONTH.

I have it set up to have an additional $25 deducted from each paycheck. QB Online Payroll deducted ONLY the additional $25, and no actual federal withholding. (The withholding was too little by at least $3200)

The next employee is set to have an additional $10 deducted per pay period. Instead, the additional $10 was not deducted, and there was only $2.88 cents deducted per paycheck. (Off by around $1200)

The next employee had ZERO withholding for the year! (Off by at least $2100)

The next employee had some pay periods where nothing is withheld and some where too little was deducted. It was not consistent. (Off by at least $1000)

I called QB and was on the phone for almost 2 hours. I was sent a spreadsheet to fill out and send back. I told "Representative 1" who sent it that I would get it back ASAP. It ended up taking me 9 hours to complete the spreadsheet. I sent it back and received an email a couple of days later saying that my "Payroll Correction Request" was denied. WTF?? I called back to speak to someone and "Representative 2" was reading the notes aloud from my previous call. The notes she was reading were not at all accurate, or even factual. I spent around another 2 hours talking with "Representative 2". We finally disconnected the call after being on the phone for 2 hours and getting nowhere. “Representative 2” said she would call me the next day to see if they had made any progress. Another couple of hours on the phone and still, nobody knows what happened or why, and why it is continuing to happen.

I will not waste my time calling support to be asked the same questions over and over again and still have no answers as to why this happened and what they are going to do to make sure it never happens again.

Rasa-LilaM · ‎February 17, 2023

Hello there, Gardenview.

I can see the urgency of resolving your payroll concern. One of our experts will look into the issue further to determine why there are no federal withholding taken out of your employees' paychecks. We'll keep you up to date once more information is available.

I want to make sure you have the materials you need to easily accomplish your payroll tasks. The Payroll Hub includes a variety of topics to assist you in managing your employees' information, dealing with tax notices, and processing tax forms, to name a few.

Let me know in the comment section below the progress of this issue. I want to make sure you’re taken care of and help you the best that I can.

ag002020 · ‎February 17, 2023

sorry it's a wrong comment please disregards this one

Gardenview · ‎February 17, 2023

I have used the tools available through QB and the IRS directly. I have been told multiple times by support staff that I don’t owe any Federal Taxes because I don’t make enough. As you can see from this screenshot, directly from the IRS Tax Withholding Estimator, my husband and I will owe around $9,000 at the end of the year. QB is trying to tell me that I will have to pay that $9,000 at the end of the year since it hasn’t been withheld from my paychecks???

My husband was supposed to have an additional $10 taken out towards Federal Withholding in 2022. The total that was withheld for the entirety of 2022 is $22.88. Yes, twenty-two dollars and eighty-eight cents. The extra withholding never came out.

I was set to have an additional $25 withheld from each of my paychecks, on top of the normal Federal Withholding. Instead, the normal withholding was NOT withheld. The only Federal Withholding was the additional withholding of $25 per paycheck.

There is a glitch somewhere in the QB Online Payroll service that needs to be found and fixed. I am on the phone right now with QB support. It has been one hour and we are still no closer to resolving the issue.

Gardenview · ‎February 17, 2023

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No federal withholding taken out