I'll point you in the right direction, @tw21.
I appreciate you for doing some basic troubleshooting steps before posting your concern.
The steps you've done are the initial steps to get the payroll liabilities issue fix. One more thing to check is your payroll item set up. There's a possibility that the item is set up to an incorrect account. That's why there's no amount shown under the Pay Liabilities tab.
Here's how:
- Click List at the top, then choose Payroll item list.
- Pick the item involved and right-click on it.
- Tap Edit Payroll item.
- Hit Next and review or change the liability account.
- Tap Next until Finish.
Once the setup is correct and the problem keeps going, I'd suggest communicating with our Payroll Specialist. They have ultra-modern tools to investigate your account in a safe place and create investigation if necessary. Let me show you how:
- Go to the Help menu, then choose QuickBooks Desktop Help.
- Type your concern in the description box and hit Let's talk.
- Choose an option to reach our support.
- Complete the required information and submit the request.
Please call them within business hours to guarantee we address your concern promptly.
I'll share with you some articles on how to modify liabilities, handle reports, and other topics.
Please notify me how the call goes and if you have additional questions. I'm pleased to assist. Be safe.