Our payroll wasn't depostited today as it should've been. Is there a number to call? I can't reach them online

Ours either I was on hold with them then everything cut off and now can't reach them by phone or by chat

I know that this hasn't been easy for you and your employees, amy122 and joanne40.

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

I am not buying that answer though because the funds still have not been withdrawn from our business bank account which means these funds will likely not be available in employees accounts until Monday and that is not acceptable to me. I also cannot just issue paychecks instead today to replace the direct deposits to employees without fear of paying my employees twice because the direct deposits will still go through. We basically have to ask our employees to wait 3 days to receive their paycheck. That is unacceptable and I want to know what happened to cause this. I want them to convince me that the employees will receive pay in their accounts by the end of the day today because as of now I am not buying that and in the meantime I have no clue how to get an actual human person on the phone which is also not acceptable!

We recognize how this downtime has impacted your workflow, @alannab,

For that, we ask for your utmost understanding with the delays caused by this Direct Deposit outage. We want to let you know that this has been taken care of by our engineers, and your employees should be able to see their funds available.

See this link to be updated with the current status of the concern. You can also click on Subscribe to Updates to receive notification emails if there are outages in QBO.

Please post here again if you're still getting the same problem. We will leave this thread until we can confirm you're all set.