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I am unable to file. I get an error message that says I cannot do so until I enter W2 codes for local taxes. They have been entered, so how do I proceed? Also - is there a secret to actual help from a QuickBooks employee?? I have spent an inordinate amount of time, that I can ill afford, trying to find a chat or phone number to call!
Thanks for getting in touch with the Community, ahipchen.
After paying your taxes electronically, you'll be able to e-file forms through QuickBooks Payroll.
Here's how:
If you continue seeing a notice to enter W2 codes while trying to file forms, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
I've also included a detailed resource about filing forms which may come in handy moving forward: Pay & file payroll taxes/forms electronically
Please don't hesitate to send a reply if there's any additional questions. Have a great Monday!
I appreciate the speedy reply. I do know how to file taxes, so that wasn't the issue. The error code was. I did finally get to speak to a customer service agent and it was some sort of glitch that they needed to clear out.
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