I appreciate you posting your concern here, @nenaholt.
Only the Primary Admin has the option to change and update. You can have this function if the role of the Primary Payroll Admin can be transferred to you.
To do this, you may need to reach out to your former admin to transfer the role manually. Or asked for their credentials to have access to their QuickBooks account.
To transfer, here's how:
For Basic, Standard, and Enhanced QuickBooks Desktop (QBDT) Payroll
1. Go to Employees, select My Payroll Service, then Account/Billing Information.
2. Sign in using your Intuit Account login.
3. Go to Payroll Details. Make sure it shows the EIN for the company you want to make Payroll Admin changes.
4. Select Edit next to the Payroll Admin heading.
5. If you’ve signed up for the direct deposit, enter your PIN and select Continue.
Change the contact details of the Payroll Admin:
- First name
- Last name
- Phone number
- Email
6. Click Update. Wait for confirmation then select Close.
7. Review the updated contacts info then close.
For QuickBooks Desktop Assisted Payroll
1. Go to Employees, select My Payroll Service, then Billing/Bank Information.
2. In the Company Information section, select the Payroll Admin tab.
3. Select the Edit link.
4. Enter your PIN and select Continue.
5. Follow the on-screen instructions.
6. Click Update. A processing request screen appears until the update is finished.
7. Verify the updated Payroll Admin info and close the window.
Kindly refer to this article for detailed steps: Change your primary principal, payroll admin, or other payroll contacts.
However, if you're no longer in contact with the Primary Payroll Admin of your company, I suggest contacting our QuickBooks Desktop Payroll Support Experts. They have the tool to view your account and can guide you on the steps on how to change your company's Primary Admin.
Additionally, I'll also share this article that can serve as your reference if you want to learn how to set up prevailing wage items and generate certified payroll reports in QBDT: Create prevailing wages and certified payroll reports in QuickBooks Desktop Payroll
Don't hesitate to leave a reply if you have additional queries about the Primary Payroll Admin in QBTD. The Community team always has your back. Have a good one.
