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lchno1
Level 1

Payroll checks are not not showing up in employees' accounts. Does anyone have a phone number I can call at Quickbooks?

Our bank said several Quickbooks customers were having this problem today
2 Comments 2
joanne40
Level 1

Payroll checks are not not showing up in employees' accounts. Does anyone have a phone number I can call at Quickbooks?

They have shut down the live chat and the call center for this issue. Our company's direct deposit hasn't gone through either

Jen_D
Moderator

Payroll checks are not not showing up in employees' accounts. Does anyone have a phone number I can call at Quickbooks?

Thanks for requesting some updates here in the QB Community, @lchno1 and @joanne40,

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

 

See this link to be updated with the current status of this Direct Deposit concern. You can also click on Subscribe to Updates to receive notification emails if there are outages in QBO.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

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