Payroll - Desktop Pro Plus 21

The same thing is happening to me.  I have Desktop Pro 2022.  When I try to upgrade to the Enhanced, it says it will download on January 23, 2024.  However, no matter what I do when trying to prepare payroll, it takes me to Intuit and I am locked on that screen as well.  I have the newest updates on Quickbooks from December 14,2023, 22401 and yet nothing works when trying to prepare payroll. 

Hello jminger,

Thank you for reaching out to the QuickBooks Community! I will be happy to assist! When you are directed to the Intuit account page and it is freezing, there are a variety of reasons for this, which include:

• Your company name may be too long
• You may have a damaged or missing QBWUSER.INI file
• You may have corruption on your hard drive
• Your program files or QuickBooks Desktop installation may be damaged
• You may have a damaged Windows operating system

We have some solutions that aim to correct this problem. Let's first start by running the Quick Fix My Program from the QuickBooks Tool Hub. Here's how:

1. Close QuickBooks.
2. We recommend you download the most recent version (1.4.0.0) of the QuickBooks Tool Hub.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub. If you can't find the icon, search in Windows for QuickBooks Tool Hub and select the program.
6. Open the Tool Hub and select Program Problems.
7. Click Quick Fix My Program.
8. Start QuickBooks Desktop and open your data file.

I am adding this article, which shares two more solutions: Fix issues when QuickBooks has stopped working.

Please let me know if you were able to log in without issue! I will be looking forward to your reply. See you soon

I have downloaded the Hub and run the diagnostics.  Program is still not working.

Mine is doing the exact same thing.  My program was not up for renewal until April 2024.  When I called support, I was told I needed to upgrade to the enhanced.  I did that and nothing has changed.

Thanks for responding, KC0624, and I appreciate you testing that for me! Were you able to use the other solutions in the article I linked above? Please let me know the results of that! And if the issue persists, let me know so we can take further action. 

I did run the other tests per your article.  Problem still persists.

Please direct me on how to resolve this issue.  I need to be able to do my payroll!

Thank you for confirming that! I was able to check our database, and I don't see any open investigation on this matter, so this may be a new development. I recommend calling us to take a deeper look first and, if necessary, to launch an investigation.

Please let me know how the conversation goes! I will be around. Take care.