Payroll Fraud

Sadly, it's happening a lot.  If you search the community, you'll find MANY others that have had this happen.  QB really doesn't seem to care much.  Those working for QB, that respond to these threads don't provide a lot of help, because they can't.  They will just tell you to contact the fraud dept.  

You can also report QB to the BBB.  It may not do a lot for you or your company, but the more complaints the BBB gets about Intuit/ QB, the better. At some point, it will get to where it will be investigated.  

I'm sorry it happened to you and y our company.  QB is REALLY dishonest about it all.  

Good luck.  

I am aware of how important timely and effective payroll processing is for your employees, CTurner2022.

With regards to your payroll account being on hold, there's a possibility that the account needs to be reverified. Please know that we place a great focus on the safety and security of your accounts and that we don't tolerate any fraudulent behavior.

Our support team has already been in touch with your accountant. I'd suggest reaching out to them for them most up to date information.

Thank you so much for the patience. We'll be here if you still have other payroll concerns. Take care and have a wonderful day!

Archie, 

The issue of my complaint was that QB Payroll doesn't offer a safeguard for fraud. There is no security to protect a business from being compromised in the payroll platform. Once compromised your system didn't even catch direct deposits that all went to the same account. No email, no call, no verification on the change, no security.  

And, I don't employ an accountant. I should be the only person speaking about my business to QB. And all I know is that I sent an email to Intuit Fraud on Monday with a 48 hour response and no one has responded. 

I phoned QB about the fraud on 8/5 and QB has yet to attempt to reverse the fraudulent deposits. That money will be long gone by the time you all figure out your next step. 

Today, I phoned ADP -they answered, and offered complete customer service in real time. 

We had the same situation this month. Hackers got into the QB system and changed employees banking information so that direct deposits went to the same fake account- they swept the money and closed the account before QB could pull the money back. QB really should have a security feature- how would it make sense for multiple employees in different states to have their paycheck deposited to the same bank account? QB did not return our money, we are out thousands.

Again, we had the same issue---- multiple direct deposits into a single fake account even thou our employees are in different states and not related.

Hello there, @jmichel1. 

I'd also feel worried when there's a possible security breach in my account. But we don't want you to feel this way, and I'd like to provide insight on how we handle the security of your account.

To recognize official Intuit correspondence websites and fraudulent activity, you can read through this link: Identify suspicious activity, phishing scams, and potential fraud.

You can also get help with your QuickBooks concerns by visiting this website: Contact QuickBooks products and services Support.

Additionally, I recommend visiting this website: Intuit Online Security Center. It contains ways how you can keep your data secure and will help you spot scams. 

If you require any additional help, please leave a comment on this thread. I'll be happy to assist you. Keep safe.

This happened to us as well.  We process payroll as a 3rd party for several clients.  Two of my client's accounts were hacked via my login.  Now QB is refusing to unlock their payroll accounts with no proof that their 'fronted' payroll even took place.  In both of my situations, my clients managed to stop the money from coming out of their bank accounts, but QB says that since they front payroll and then seek 'reimbursement' from the employer before their accounts can be reinstated they need to pay back several thousand dollars.  I would love to hear if anyone has resolved this yet or has been forced into paying Intuit back with no proof.  When were we informed, as clients of QBO, that QBO 'fronted' our payroll?  What protections does QBO have in place for fraud?  In at least one of the cases that happened to us, the client caught it almost immediately, but even though it takes 24 hours for QBO to process payroll, this fraud was completed and 'funded' in moments (according to QBO).

Hello, lisacole. 

I've checked with the backend team, and it looks like the Reversal request had been submitted but has come back unsuccessful. 

In this case, I already inform the Payroll team about your experience, and you may reach out if you have questions. 

To contact them directly at their phone number, you can call the phone number listed in this article: QuickBooks Payroll Support. 

The Community is always here to listen to whatever concerns you have. I look forward to helping you out in the Community space.

This exact scenario just happened to me. I'm at a loss and feel stuck between the client and QBO. QBO is saying my email must not be secure and this is how it happened. This is simply not the case. They are attempting to do a reversal but are saying it can take up to five days and no guarantee. They are saying the client will be out the money. This is my one and only client on QBO and I wasn't a fan before, but now am so frustrated and not sure where to turn. If anyone has any guidance I would appreciate it!

I know how you'll want to be this taken care of. I'll provide additional information about the security breach, d908057.

Intuit ensures to provide the best security practices to protect your information against security risks. This is one of the reasons why the processing of reversal may take a little bit longer than the other normal procedure. Also, It's not about that we don't guarantee reimbursement of funds, we always do. We just need a few processes so we'll able to trace and collate some information that is needed.

However, you can always reach out to our support team if you have any questions that you feel you aren't sure of. We're always right here to assist with all your concerns. 

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter your concern
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

To know more about QuickBooks' security and privacy of your data, go through this global article that works just like the same with the US version: Security.

You can always comment below if there's anything else that you'd like us to help with. We're here to make sure to further assist you.

It has also happened to me.  It is odd that it is the same pattern of fraud.  When did Intuit first become aware of this?  Did they take any action at the time they recognized the fraud scheme to add any security because of it?  Did they warn customers of this specific scheme?  How pervasive is it?  How many QB users have experienced it?  Since it is the same scheme involving payroll and apparently not affecting other disbursements, could there be some easy fix?  Could it be someone within Intuit getting into customer accounts?  Intuit told me that the cannot identify the IP addresses where the log-in originated, although there is a log of the activity.  That does not make sense.  Could they capture it if they wanted?  Have they tried doing that to stop such a pervasive fraud?  Does Intuit have any liability?  Is there a basis for a class action case?

Hi there, @paumcv.

I understand you're worried about the possible security breach of your account, and we don't want you to feel this way. Please know that Intuit always makes sure your account is secured and protected.

In your case, I highly recommend contacting our QuickBooks Support Team again. I understand you've already contacted them before but they're the best support group that can dig deeper into this potential fraud.

I'm adding this article to learn how to recognize official Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud.

Our Community forum is always open to help you again if you have other concerns with QuickBooks. Have a great day!

It seems like there would be a fairly easy fix to it.  There is the direct deposit authorization form.  It could be required to be filled out (mandatory fields) and then secured (with a passcode, pin, dual authorization, or other method), and then no changes allowed on the direct deposit until a new authorization is completed. Wouldn't that be a fix to this recurring fraud?

It seems like there is a fairly easy fix to prevent this particular fraud scheme.  There is the direct deposit authorization which the program could be required to be filled out before activating direct deposit.  Changes to that form could require a passcode, pin, or have a dual authorization set up, or other secure method.  No changes could be made to the direct deposit information until the authorization is changed.  Wouldn't that be a fairly easy fix?  

I'm just curious to what Intuit has done to protect against this, since it is a very specific fraud scheme and has apparently been widely used against QB users for some time.  If they have seen the scheme repeatedly, and done nothing about it, might not they have some liability?  Any class action attorneys on here?

This happened to me as well.

just happen to me, there got 5000.00 dollars out of me and QB says I probably won't get the money back, guess I can always lawyer up!

Please let us know if your able to solve this, this happened to us as well. Except they tried to take $15000 from us. We caught it right away and locked our bank account but "intuit" instantly deposited to them. So now intuit collections is now calling me and trying to say I'm on the line for $15000. Even though I called them and reported the fraud ASAP. It still took them three days to give me a call back, terrible fraud prevention program. I hope it doesn't go the lawyer route and reporting them too BBB. Please let us know what you find!

The exact same thing happened to me as well. Intuit reacted exactly how everyone else described it. I am thinking that there should be a way to join forces and come up with a plan to help Intuit to improve their software and/or their customer support/fraud department to prevent these incidents from happening over and over again. Anybody has any suggestion? You may contact me directly at [email address removed]

We just found one employee who got hacked with his account number.  Unfortunately he has not been checking his bank statements and this happened last October.  Why weren't we contacted that there are issues!!  How does an account get changed without a contact about "are you sure"!!!  If there account is changed IN QB I have to enter my pin code, so why if all of sudden an account changes there is not an alert that there was no pin entered!  Disgusting.

ITS TIME FOR US TO COME TOGETHER AND FILE A CLASS ACTION LAWSUIT!!

Our company had an employee go into independent subcontracts profiles (Direct Deposit) and change the banking information to her bank account - then sent herself funds; then went back into the subcontractors profiles and changed it back to the correct one.

She did this numerous times to numerous contractors - with NO SECURITY MEASURES in place to alert the Admin on the account. The end total was over $200K, as a small business it just about sunk us! On top of that, this was about 50% of our EIDL Loan funds.

Also, I believe Intuit has since changed this policy by requiring an Admin login to change banking information along with a PIN# ...is that correct? If so, they have officially admitted negligence.

I would like to join forces and file a class action lawsuit against Intuit ....anyone else on board? Please let me know as soon as possible.

Looking forward to the fight for what it right,

Annie

[email address removed]

If you are interested in a class action, See my post in this thread!

If you are interested in a class action, See my post in this thread. I would like to pursue!

If you want to be a part of a class action, see my post on this thread!

I am reading this postings looking for help. Did you get a solution to your fraud?