I am interested. The same thing happened to me. Intuit Fraud employee was very casual about my case. She didn’t know what is could be done.  Please contact me 

Same exact thing happened to us. Now QB wants us to wire the funds for the fraud? I even contacted QB the day before the debit funded because I caught it. Ridiculous. 

Yes, I am in on the class action law suti.  This same thing has happened to us recently with two of our clients, totaling $53k.  Intuit collections says clients are responsible (read the small print) when you signed up for QBO.  QuickBooks Online is absolutely the most terrible product around.

Count me in the law suite...where do we go?  Know any attorneys?

yes, I'm in. 

This happened to my business this past week. I'm in for the lawsuit. 

I'm just curious if any of these fraudulent payouts have come from a QuickBooks Desktop prepared payroll.  I've noticed many stating they were using QBO.  I have NEVER liked QBO and have told clients if they want us to prepare their payroll we will be doing it via QuickBooks Desktop and just post the checks and liabilities in their online file.  I'm probably loosing a potential payroll client because of the worry about ACH payments such as direct deposit payroll unless I can assure them that my processing their direct deposit payroll will be secure.  I'm not about to take on the liability in case something happens and am now very worried about the clients I currently process direct deposit payroll for.

I have done several internal audits for clients and have found the issue to be with both Desktop and Online. Both platforms allow users to change the bank information (to whatever bank they want) there is NO VERIFICATION on the receiving bank side to cross reference name, SS#, etc ....this is embezzlement waiting to happen in my opinion.

Intuit did RECENTLY change the ability to change bank information to Admin users only then sends a code to the email or SMS text - BUT what if the Admin user is the thief?? This is generally the case in smaller business settings.

I would REALLY like to start a Class Action Law Suit naming Intuit - Once they made the security change to Admin users only, they admitted fault in their security settings.

Thoughts??

Annie

amlresourceLLC (insert @) gmail (insert .com)

I have done several internal audits for clients and have found the issue to be with both Desktop and Online. Both platforms allow users to change the bank information (to whatever bank they want) there is NO VERIFICATION on the receiving bank side to cross reference name, SS#, etc ....this is embezzlement waiting to happen in my opinion.

Intuit did RECENTLY change the ability to change bank information to Admin users only then sends a code to the email or SMS text - BUT what if the Admin user is the thief?? This is generally the case in smaller business settings.

I would REALLY like to start a Class Action Law Suit naming Intuit - Once they made the security change to Admin users only, they admitted fault in their security settings.

Thoughts??

Annie

amlresourceLLC (insert @) gmail (insert .com)

It would make sense. Let me know if that happens. 

Endre Selmeczy 

email: [email address removed]

I think a class action should be the right approach since QB is not taking responsibility and there are a lot of small businesses, like mine, that don’t have the resources for help. I am interested in joining as im sure we can find other payroll fraud victims. 

Seems like more and more people is getting into the same situation with the same response from Intuit. I gave up on trying to fight Intuit and ended up paying them a settlement. It was not right, but I did not want an ongoing fight with a large company. I hope someone eventually will have the courage and the resources to make them pay for their mistakes. Keep me in the loop. 

Endre Selmeczy

email: [email address removed] cell: [Removed]

Debbie, 

would you be able to share the information on the  clase action law suit?  
Anna L posted that she is interested in starting something. 
thank you 

Carmen@hydroshieldnc 

No we didn't get it resolved, we had investigators and everything on it. It was a pc that was hacked by one of our contractors, once compromised the hackers got into our QBO back end and changed all the payroll data. QB made us pay them back because they said they were out the money. My argument was but you had no safeguard to a company using you for payroll, we were sent zero notification that all banks were changed. The fact that they all went into the same bank should have presented a red flag to QB, but as it turns out it's not QB, the online payroll system is a completely different entity...like a 3rd party. So I paid my employees directly and then paid QB for the money they were out because they allowed fraud on our account, it was awful. I use ADP now. 

That is exactly what they did to us. We knew in advance and notified them before the funds left our bank and they wouldn't stop the transaction. Our bank stopped the money from going to QB but QB came back to us wanting the money they paid out to fraud. Horrible customer service, no safeguards we are at ADP now.

We, too, would join you if you do manage to start a movement, but that's a huge undertaking.  You can reach us, if you do, at [removed] or [email address removed].  This happened to us or rather, through us.  We are a CPA firm that processes payroll and other accounting functions for many, many clients.  Two of my clients were hacked - somehow, through my login.  The first suggestion I have for you, is to institute MFA-2 party verification, if you haven't already.  Secondly, something to consider, according to QB, they 'front' the funds for payroll, which is why they so zealously go after you for this.  One of my clients said, 'who signed me up for that? I don't need QB to front my payroll.'  Apparently, it is just the way they do it and then you are responsible if that payroll is not legit.  But, nowhere do they tell you that.  I have one client whose solution was to stop using direct deposit through QB and start using ACH through her bank.  In order to do this, you run your payroll as normal through QB and then, just 'pretend' that you are going to write checks. Then contact your bank and set up an ACH process, whereby you just then enter in the net amount of your employee's checks.  Just one more safeguard against fraud.  Most banks have this process on business accounts and then you are no longer paying direct deposit fees to QB.  One of my clients was able to get QB to waive all of this for him, but the battle took months during which time we manually did payroll for him outside of QB, which leads to a whole host of other issues like manual W2s and payroll taxes.  Another client was not so lucky and had to pay QB $7,000! And, nowhere, at any time, did QB ever actually have to prove that they put this money out.  I found that amazing, that they can just 'say' that they fronted this money and you are now responsible to repay them and will have assets seized and be taken to collection with no more proof than a letter from a lawyer.  This whole process left a horrible taste in our mouths. 

We are dealing with the same issue and not content with the situation. A random "contractor" created an account without our knowing/consent and was able to "pay" themselves thousands of dollars from our account without warning (we would like to see proof this occurred). We were not notified by QB but rather our bank did as they flagged this as fraud activity. QB decided to pay the contractor (without our authorization) that has never been in our account before. For this substantial amount it should have warranted an authorization. We authorize all payroll via our accountant and verify via QB. We pay our contractors through a different system, not QB. Neither our accountant or our staff were notified this transaction took place and was told by QB we would have to repay this amount. Very disappointed with how this is being handled.

Im very interested... I had someone hack into my account and take over 16K, QB has done nothing to stop it. I have called and spoke with a supervisor who told me that I went about the process the wrong way. I called and told them it was fraud. I stopped it at my bank  and thankfully nothing was taken out of my account. I am now being told that I am responsible for paying the 16k back to QB. Im going to need proof it was actually paid, and in reading these post I see that won't be happening. I say we need to lawyer up! 

Can you please contact me. I think a glass action case is needed to help small business like us. It seems that intuit is not taking responsibility… 

Annie, 

have you been able to do start legal action? Please contact me. QB will delete my info from here , but look up HydroShield NC. Thank you 

Hi Guys I’m in for the lawsuit. Let’s come together, quicksbooks needs to be held accountable. They are deleting contact information. Af1cleaningserv at outlook dot comm I wrote it that way so they don’t delete the email. 

First of all, I'm very sorry this happened to you.  I know it may not make you feel better, but the same thing happened to me.  I hope it at least makes you feel like you are not alone.  A hacker reached two of my clients through me as a QuickBooks Online Accountant.  They created fake employees and set up payroll for them via direct deposit.  QuickBooks fraud called me about the activity.  I was able to delete all of the paychecks and employees and stop all of the activity.  A few days later, they got into another client and reactivated their inactive payroll, created employees and paid them via direct deposit.  My client stopped payment on it, but Intuit paid it anyway.  They are now coming after my client for reimbursement of that money.  A few days later, this person hacked my payments account the same way.  They changed the bank account as I'm still being charged the CC fee.  I stopped payment on it, Intuit paid it, and now they are coming after me for reimbursement.  Both accounts have now been referred to outside collections, so all of the names and case numbers I got while trying to dispute do not matter as the cases within Intuit have been closed.  It is nearly impossible to contact the fraud department and get a response.  When I did speak with someone, they could see everything that happened.  But, they apparently do not communicate with collections, and it is highly unlikely that I will ever get that person back on the phone.  This has been and is still a horrible nuisance.  It's obvious to me that Intuit does not care.  I am still in the process of moving my clients elsewhere.  I just called my state representative for guidance on how to handle. They recommended I reach out to the state's Attorney General.  I am in the process of filling out a complaint with them.  If enough people do it, maybe something can happen.

I just got screwed as well via quickbooks direct deposit fraud. over $9000 payroll sent to fraudulent account numbers. Is there a class action lawsuit?

We had to leave QB and went to ADP- it caused us to pay payroll twice, once to the fraudulent account and once to our actual employees and QB was coming at us for the money. They have no security and should be accountable for this. It was unjust. 

Wow, I just found this Quickbooks Community and can't believe all the people that are in the same payroll fraud boat!  My husband and I have a small business and switched from Quickbooks desktop to online and added the online payroll about a year ago. We actually had a huge problem of duplicate entries which really messed up our W-2s. However, the more pertinent issue is we were scammed recently through email by someone impersonating our contractor, who I pay though ACH on Quickbooks. The email looked like it was coming from my husband with his legitimate email and his 6 line signature!! He supposedly told my husband that he was switching banks and gave us his new routing and account#s, but the email actually came directly to me, so off the.money went and we were not aware of it till about 5 days later when our contractor asked where his payment was. Well, then I drilled down into that email and realized it did not come from Tim, but a impersonator, who did get the money. I immediately called our bank's fraud hotline and it took about a week for them to file a claim, which was rejected, but we persevered and they did finally reimburse us.  However, the next day, the emails and phone calls started from Quickbooks claiming they "fronted the money" from their bank account, even though the money left our account on the day the ACH was initiated,m so where did that go?  Now, as a lot of you know they are claiming we owe them this money and they have put a hold on our payroll and say if it is not paid back within 30 days, it will go to collections.  It took 4 phone calls for someone to actually tell us that they had a fraud department, even though they claimed "we don't deal with fraud", so a claim was filed, but they told us they tried to retrieve the money, but it wasn't there-of course not, if you received fraudulent money, would you keep that account open to be used as evidence against you!!! So, just like most of you it has taken many hours of phone calls involving both my husband and myself and even an advocate at our bank. We refuse to pay them money that isn't theirs!  They keep saying it's in the terms of service as below:

The Intuit Parties won’t be responsible for the following:

• Loss of data, profits, revenues, business opportunities, goodwill or anticipated savings;
• Indirect, incidental, or consequential loss;
• Punitive damages; or
• Damages relating to failures of telecommunications, the internet, electronic communications, corruption, security, viruses, or spyware.We are considering arbitration as outlined in their terms of service-has anyone gone this route? We really are unsure what to do. Thanks for listening and appreciate any comments.