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ASMI1234
Level 2
posted
‎December 28, 2023 05:49 AM
last updated ‎December 28, 2023 5:49 AM

Payroll Onboarding- TOO many inactive employees to complete process.

2024 Enterprise Contractor diamond. I am trying to complete the payroll onboarding call process. The onboarding specialist looked at the number of employees (913 only 55 being active) and said I had too many employees and the file would probably crash if she moved on with the onboarding process. She suggested deleting employees-- but then I have to delete all their checks/transactions. 

We started using Q.B. in 1999, so we have a lot of data obviously. I could get basically no help trying to resolve this with support. 

Is the specialist correct? Do I have too many employees for the onboarding process?

What are my options? Does condensing actually lower the employee count?  I was getting errors trying to condense a test file, so I wasn't successful to test this myself.  I am running out of time as we are supposed to run payroll in 3 business days. Helppppp. 

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1 Comment 1
AldritchM
QuickBooks Team
QuickBooks Team
‎December 28, 2023 07:36 AM

Payroll Onboarding- TOO many inactive employees to complete process.

Hi there, @ASMI1234.

 

It sounds like you've been through an ordeal, But I want you to know this case has already escalated. I agree doing condensed data will fix this but you keep on getting errors. 

 

Our higher tech is currently working on it they will notify you through your email address on file once they have a certain solution. I'd recommend contacting them to check with them about the update. 

 

Here's how to reach them:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. Sign in to your Intuit account and select Continue and then Continue with my account.
    • If you don't already have an account, make sure to Create a new account.
  6. We'll email you a single use code. Enter your code and select Continue.
    • If you have more than one account, select the account you want to use and then Continue.
  7. Select to chat with us or Have us call you.

 

Additionally, here's a great resource to help you close out your current year and prepare for the new year in QuickBooks with your accountant: Year-end guide for QuickBooks Online.

 

I'll be around if you have other questions about managing your payroll.  Let me know in the comment section below and I'll make sure to get back to you. Take care!

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