Payroll payment update

Thanks for getting in touch with the Community, admin172. I appreciate your detailed information.

If you subscribed to QuickBooks Payroll through QuickBooks Online, or on our website, you can update the billing details from your Subscriptions and billing screen.

Here's how:
 

1. Sign in as the primary or company admin. For security purposes, only these users can update billing information.
2. Use your Gear icon, then go to Subscriptions and billing.
3. Click the Pencil (Edit) icon next to your payment method.
4. Update the credit card info.
5. Confirm your address in QuickBooks is identical to the one on your card's statement.
6. Select Confirm card or Save.

In the event you subscribed through an app store, like Google Play (Android) or App Store (iOS), you'll need to update your billing details there. Detailed steps for doing so can be found in our Update billing info for your payroll subscription article.

Please feel welcome to send a reply if there's any questions. Have an awesome Tuesday!

Hi,

I'm having a similar issue with updating credit card information for QB subscriptions. We are billed for two services, QB online and QB payroll services.  I received the notice about billing (we have new cards) and updated through the gear as you suggested in the previous email.  I could see the prior billings for QB online services, but I didn't see anything about payroll.  A couple of days later I received the email about QB payroll services.  I can find anywhere to specifically update the credit card for payroll services.

Hello, Tracy. Your efforts in updating billing information for QuickBooks payroll services are valued. Allow me to provide more details about this process.

If payroll is an add-on to your QuickBooks Online (QBO) account, both subscriptions share the same payment method. Thus, when you update your card information through the gear icon, it should apply to both services automatically.

Since you see previous billing records for QBO services but couldn't find any for payroll services, I recommend contacting our Live Support team. They can help verify the email you received and ensure correct billing details for both QBO and Payroll.

Here's how:

1. Open QBO and navigate to the Help menu.
2. Type "contact support" in the Search option.
3. Click the Contact Us tab at the bottom.
4. Enter the question, keyword, or topic you need help with.
5. Follow the prompts, then choose a way to connect with an expert.

In case you log in to your payroll account separately, you're using a standalone payroll subscription with separate billing. In this case, it needs to be updated by logging in to that account and then through the gear icon.

If you're still experiencing issues after trying these steps, please don't hesitate to add a reply below.