They 100% don't respond or understand.  I am on my 6th case number to get help, and my loan is actually from Intuit Capital and the two necessary reports are actually there under employee reports, but when I try and pull the reports it crashes my system.  So I got a brand new system today and still no luck.  It's terrible.

This must be tough, @gabrielle369.

I'm here to ease your experience and help you access the reports with no errors.

The cache data of the browser you're using might be the reason why the system crashes when opening the reports. I'll be sharing with you some basic troubleshooting steps to isolate the issue.

To get started, open QuickBooks using a private window. This browser prevents any virus infections that can cause unexpected behavior when using QuickBooks.

To save you time, use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it works fine, go back to your original browser and clear its cache to start fresh.

Or, you may also use other supported browsers when pulling up the QuickBooks reports.

For additional tips, while running payroll reports in QuickBooks, you can check out this article: Run payroll reports.

You can also check out the topics from our help articles for more tips while working with QuickBooks in the future.

If you have any other questions, please feel free to leave a comment below. I'll get back here as soon as I can to help you again. Keep safe!

The PPP reports in QB desktop are a disaster.  I have avg payroll costs reports that deliver DIFFERENT RESULTS for the exact same time period because sometimes it leaves a few employees out.  Run it again and those employees are suddenly included.  Inexplicable.  Cash compensation reports produce entirely different reports if exported in Excel vs. .CSV - they don't even resemble each other.  The FTE report includes employees for a time period that is literally months before they were hired and then leaves other employees out at the end of the 8 week period though they were on the same payroll as everybody else that is included!  I use Assisted Payroll and I can't trust any of these reports.

Thanks for following this thread, @pbendo. I understand that this issue needs to be resolved right away. I can point you to the right support who can help you with your PPP concern.

I'd suggest you contact QuickBooks Desktop support. They can help you check with this concern and may submit a request to further investigate the issue. 

I'd be here if you have additional questions. Have a pleasant day ahead.