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Thomas Kinsling
Level 2

payroll refund

I really think your company is a fraud. Last week on August 6th, I paid the contractor. But the contractor's bank account was closed and the payment couldn't be deposited into their account. I have consulted your agent, and they also acknowledged receiving the refund information. But so far, my bank account has not received any refund. Before that, as long as the amount was relatively small, such as 8 dollars, you would refund very quickly. But as long as the amount is 200 dollars, you have been delaying it. You won't refund me. I have consulted you for a long time. You keep saying that it is being processed, and I don't know if you are really processing it. What a terrible company!

5 Comments 5
ErwinQ
QuickBooks Team

payroll refund

Hello Thomas, I know this process has been tough for you. Let me help you get back to running your business by directing you to the appropriate support team.

 

I'm aware that you've previously contacted our support team for assistance. However, to ensure you receive the most current information on your case, I recommend contacting our Payroll Support team again for an update. This is the best way we can do since they can access the account in a secure environment and conduct thorough research.

 

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Additionally, you can check out this article to learn how to run payroll reports. You can also customize, print, and memorize these reports.

 

You're always welcome to comment here in the thread if you have other questions about managing payroll refunds or any payroll-related concerns. We'll be here 24/7 to assist you.

FishingForAnswers
Level 8

payroll refund

@ErwinQYou said "Additionally, you can generate this article to view your business finances and employees' information: Run payroll reports."

 

That may be the single weirdest way I have ever seen somebody describe 'opening a link'.

Thomas Kinsling
Level 2

payroll refund

I've contacted your payroll team several times. They couldn't give me a solution

Thomas Kinsling
Level 2

payroll refund

I really think your company is a garbage company. The customer service team didn't help me with any of my problems. He's been lying to me

Thomas Kinsling
Level 2

payroll refund

Haven't your agents received unified training? It's ridiculous that I've asked several agents and each one gives me a different answer.

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