payroll switch from Direct Deposit to Check without me changing anything

Thank you for your proactive approach in reporting this issue, PaulD1. I understand the importance of maintaining secure and reliable payments for your employees through your preferred payment method.

To address this issue, you can review your employees' detailed information to identify those assigned to the Paper Check payment method. Please ensure all employees are correctly assigned to the Direct Deposit (DD) method.

If you've verified that all employees are assigned to the DD method but the issue persists, I recommend contacting our live experts for further assistance. They have the tools and expertise to review the issue closely and provide a real-time resolution.

To check the best time to contact us, please refer to our support hours:

• QuickBooks Online Payroll Core:
  • Monday to Friday: 6 AM to 6 PM PT.
     
• QuickBooks Online Payroll Premium and Elite:
  • Monday to Friday: 5 AM to 7 PM PT.
  • Saturday and Sunday: 6 AM to 3 PM PT.

Please don't hesitate to reply here if you have additional questions or need further assistance.

Hi @PaulD1.

Just checking in to see if the solution we shared worked for you.

Did it fix the issue, or are you still having trouble?

Happy to help if you need any more assistance!

Yes, just happened today. Every employee on payroll got switched from DD to check. QB said their system switched it automatically as a "precaution due to an unusually large number of transactions" . When I asked what transaction they listed the names of employees receiving payroll which is pretty much the same number of transactions as it has been every Friday for the past year or more.

Extremely frustrating

Happened to my clients payroll 11-28-25 and converted all 10 employees to manual checks. Put my client in a bind for sure. Indeed frustrating.and concerning. 

Is this a bug in the system??

Hello there, Mike.

I noticed a similar question regarding the unprompted reversion from Direct Deposit to Manual Check in QuickBooks Online (QBO) Payroll. Fortunately, this issue has been raised by another member of the Community, and a fix has been shared.

I would like to share the link to their response so you can follow the recommended steps: Has anyone had their employees changed to manual checks?

Additionally, I'll share this article in case you'll want to run payroll for your employees in QBO Payroll: Run report.

Feel free to reply below if you need further assistance.