Thank you for your proactive approach in reporting this issue, PaulD1. I understand the importance of maintaining secure and reliable payments for your employees through your preferred payment method.
To address this issue, you can review your employees' detailed information to identify those assigned to the Paper Check payment method. Please ensure all employees are correctly assigned to the Direct Deposit (DD) method.
If you've verified that all employees are assigned to the DD method but the issue persists, I recommend contacting our live experts for further assistance. They have the tools and expertise to review the issue closely and provide a real-time resolution.
To check the best time to contact us, please refer to our support hours:
- QuickBooks Online Payroll Core:
- Monday to Friday: 6 AM to 6 PM PT.
- QuickBooks Online Payroll Premium and Elite:
- Monday to Friday: 5 AM to 7 PM PT.
- Saturday and Sunday: 6 AM to 3 PM PT.
Please don't hesitate to reply here if you have additional questions or need further assistance.
