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After the last payroll update my “Pay Liabilities” screen shows that I have some overdue liabilities to pay. We pay our liabilities weekly – so I know this can’t be right they are also dated December 2020 and January 2021. The “Payroll Liability Balances” report shows zero the GL shows zero so how can this be possible? I also verified that what was withheld from checks was paid in AP everything is zero except this screen. I contacted payroll support they just want me to do a liability adjustment, but then that will make my “Payroll Liability Balances” off. Anyone else have problems?
Hi @CrawMar,
Welcome to the Community. I can help you get rid of the overdue liabilities showing after the payroll update.
Since your Payroll Liability Balance report shows zero, the issue may be related to data damage. Problems with the account mapping can cause an error inflow of data from one transaction or report to another.
You can perform some troubleshooting steps to isolate and fix the issue. I suggest you start by running the Verify data and Rebuild data options to self-identify data issues and self-resolve them.
To run Verify data:
Once done, please follow these steps to run Rebuild data:
After following the steps above, please go to the payroll section. Overdue liabilities should no longer show as pending taxes that you need to pay.
For additional reference, I recommend visiting the following article to learn how to resolve data damage using the QuickBooks File Doctor Tool: Fix data damage on your QuickBooks Desktop company file.
Keep me posted if you need further help clearing the overdue liabilities in QuickBooks. Have a great day.
I did the Verify data and Rebuild Data steps on Friday with QB support and it did not resolve the issue. I will try File Doctor next.
QuickBooks help desk said it is a bug in the last update. They are working on a patch. I will keep my figures crossed.
Does anyone know when this will be fixed by QuickBooks?
Thank you for following up, CrawMar.
There are several factors why liability shows as overdue in QuickBooks Desktop (QBDT):
I suggest that you reach our payroll support team to review your liabilities and check if the payment was recorded properly. They will also have the tools to initiate a secure remote session to help you identify where the discrepancy was coming from. I'll show you how to contact them inside QuickBooks.
Here's how:
I've also included this article for more information about the overdue payroll liabilities: Scheduled liabilities payroll show as overdue or in red.
You can check out this link to learn more on how to properly set up and pay scheduled or custom (unscheduled) liabilities in QuickBooks Desktop.
Please let me know if your still have other questions and clarifications about payroll taxes and liabilities. I'll be around to check on your response. Have an awesome week!
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