PAYROLL

What happens when you try? Details help.

I'm sitting on hold, waiting for support to pickup and thought I might find an answer on QuickBooks Community.  The "on hold" message states that QB is aware and working on the problem and they give a link for additional information but the computer voice is inaudible.  It is so fast and garbled that I have no idea where to go for "additional information".  One would think they would post an announcement somewhere on this website.

I get a "Warning" message that states:  "We're sorry.  We've encountered a Payroll Service connection error and could not send your payroll information."

According to reports from a couple of other websites seems as though Quickbooks payroll for direct deposit is currently experiencing problems.  Their phone lines are backed up for a hour or so.  I would believe it has something to do with this issue.  

Same thing I have received on all versions of Quickbooks Desktop.  

No one can.  You are not alone.  I tried to call and chat.  Finally got someone on chat, told them the issue I was having, they even tried to remote in.  Then all of a sudden, I was talking to the wrong person and they couldn't help me.  They told me to try the call back help feature.  It's greyed out.  If you call the number they provide, it's an hour long wait.  I'm going to have angry employees who won't get paid on time.

QB customer service is awful

I get a "Warning" message that states:  "We're sorry.  We've encountered a Payroll Service connection error and could not send your payroll information."

status.quickbooks.intuit.com just stated that they have identified issue and should be updated within the next hour.  

Hello there, everyone. Know that this is not the experience we want you to have.

We're aware of this issue and are working to fix it as quickly as possible. For now, we encourage everyone to process or complete payroll processing at a later time. We'll ensure to attach this case to an investigation and share updates via email once we have them. To get real-time updates, you may visit this webpage and subscribe: status.quickbooks.intuit.com.

We appreciate your patience while we're working on a resolution. If you have any further questions, please don't hesitate to reach out to us.

Good Afternoon James:

One thing I will mention in regards to your post is that site is definitely not updated in real time.  This was a known issue as of 10:30am PDT.  It took two hours for QBs to update their status to saying their might be a problem.  It would have been great to know that this issue was going on instead of trying to troubleshoot for two hours all the things that QBs said to troubleshoot.  

Later time?  I have an hour left before the cut off for my employees to be paid by direct deposit on time.  Will it be completed by then?

Monitoring - The issue has been identified and a fix is being implemented. Our next update will be available within the next hour.
We apologize for the inconvenience and hope to get everything up and running soon.
Oct 02, 2023 - 14:38 PDT

What time is the cut-off?  How late can we submit payroll data??  We are running out of time!!!

What is the latest that we can submit payroll data?

It worked!

It's working!

James, I am on the east coast.  Is it too late for me to transmit my payroll for direct deposit on Wednesday?

issue resolved

I tried to send a payroll on Monday, Oct. 2nd but after multiple attempts, I gave up due to Intuit's issues.  I had time to send it since it was payroll dated Oct. 13th.  I received a followup email indicating the payroll was sent:

Payroll direct deposit receipt

We received your payroll for PENNINGTON INSURANCE INC on October 2, 2023 at 11:25 AM Pacific Time and your payroll direct deposits will be withdrawn from your bank account on October 12, 2023 and paid on October 13, 2023.

However, my QB file shows under 'Recent Payrolls' 
Check date 10/13/2023 Action 'To Send' .  How do I resolve this in my QB file?

Yep, mine went through as well, but it showed as still needing to be sent in my QB file.  I simply went into each paycheck details and unchecked the direct deposit box,  I also unchecked "print later" and "email later" and that cleared it up.  Fortunately, it was on 6 employees so didn't take me long.

I'm not sure that is the best way to handle it, but I wasn't going to call QB's incredibly unhelpful customer service again.......

SMorse - thank you for your input.  I only had one employee so your fix was quick and the "to send" went away.  Again, thank you!