QB 2021 opens in small window and freezes. Worked normally yesterday. Been using for 27 years.

joescarcare · ‎April 01, 2022

QB 2021 opens in small window and freezes. Normally after password is entered the program shows on desktop. I have to minimize all other program windows to see the smaller non-functional QB window after it is started now. Worked normally yesterday. Been using for 27 years. I have enhanced payroll also. Both were installed 8-25-2021.

Thanks, Joe

Ethel_A · ‎April 01, 2022

Hello there, @joescarcare. I'll share some troubleshooting steps that can fix your QuickBooks Desktop issue.

You can run the QuickBooks Install Diagnostic Tool (QBInstall Tool). It will help us identify any component issues related to your QuickBooks Desktop.

Here's how:

Download the QuickBooks Install DiagnosticTool.
When prompted, save the file to the local Desktop.
Close any open programs and run the QBInstall tool.
Note: It may take up to 20mins to complete, depending on your internet speed and computer's performance.
Restart the computer after running the tool to ensure the components are updated.

Refer to this article to learn more about the process: QuickBooks Desktop won't open, has stopped working, or not responding.

If the problem persists, you should try some of the other suggestions in the post.

Let me know how it goes by leaving a comment down below. I'll be around if you need further assistance.

View solution in original post

Ethel_A · ‎April 01, 2022

Hello there, @joescarcare. I'll share some troubleshooting steps that can fix your QuickBooks Desktop issue.

You can run the QuickBooks Install Diagnostic Tool (QBInstall Tool). It will help us identify any component issues related to your QuickBooks Desktop.

Here's how:

Download the QuickBooks Install DiagnosticTool.
When prompted, save the file to the local Desktop.
Close any open programs and run the QBInstall tool.
Note: It may take up to 20mins to complete, depending on your internet speed and computer's performance.
Restart the computer after running the tool to ensure the components are updated.

Refer to this article to learn more about the process: QuickBooks Desktop won't open, has stopped working, or not responding.

If the problem persists, you should try some of the other suggestions in the post.

Let me know how it goes by leaving a comment down below. I'll be around if you need further assistance.

joescarcare · ‎April 04, 2022

Upon a reinstall failure, a customer support number was made available. Took over 3 hours to correct. An upgrade from QB 2021 to QB 2022 seemed to be the fix. The ability to speak with a human probably saved our over quarter century business relationship.

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QB 2021 opens in small window and freezes. Worked normally yesterday. Been using for 27 years.