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Buy nowBefore anyone gives me the basic advice... here is what we have already tried.
Calling QB support
Updating QB and Office
Disabling Add in's
Disable VBA macros with notification
Revert to a previous version of office when it used to work.
Fix data damage
Complete reinstall of Office.
This issue happened back in 2023 after an update. Didn't get resolved till QB updated again.
Quickbooks, you need to fix this
I'm having the same issue, when I called into Quickbooks I was told the only way to get the report to work is to upgrade to Desktop Enterprise. Hopefully someone can come up with a solution!
I reviewed the old and new versions of the report template. Intuit glammed up the main interview form and added some things to it, presumably because the DOL requirements changed. Not sure.
Likely Problem
In the process Intuit added a new way for the report to break, which is probably what is behind the errors you're seeing. They added a code reference to "Microsoft Windows Common Controls 6.0" in order to make some additional forms controls, like buttons and fields, available. And then they wrote a bunch of rather complex code to dynamically update the display of the interview.
Microsoft Windows Common Controls 6.0 is not part of MS Office, but instead part of Windows. It is also the only referenced ActiveX control and it is old and out of date. On one of my computers it's from 2002!
I asked Google "Does Microsoft Office install MSCOMCTL.OCX" and it answered:
Congratulations Intuit! In your update you managed to lean into and add a dependency on some ancient tech that's not even installed with Office. Excellent choice!
If your computer it is somehow missing MSCOMCTL.OCX or it is not registered properly, then you'll get a compile error with the new version of the report when you didn't before.
The Common Controls file is at C:\Windows\SysWOW64\MSCOMCTL.OCX for 64-bit Windows versions. If you don't see it there, then that's the issue.
Likely Solution
If you don't have the file in that location, or even if you do and it's not working, you can download and install the latest version of it from this page: Microsoft Visual Basic 6.0 Common Controls
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