QB Desktop Enhanced Payroll

I understand how important it is to add your EIN successfully, joy876. I recognize the efforts you've put into getting this resolved. 

Before anything else, please know that the deleted EIN triggered the error you've encountered. I know you've contacted our support, but our payroll support handles your concern best.

Since you were unable to reenter the EIN due to a verification issue, I recommend contacting our payroll support for further assistance. They can pull up your account securely, conduct further research, and create an investigation ticket if necessary.

Moreover, it's essential to maintain accurate and up-to-date employee records. To ensure this, you can edit their information in case of changes such as a name change, updated bank account details, alterations to W-4 filing information, or when the employee moves to a place.  

Please know that you are our top priority. We value your experience. If you have other QuickBooks desktop-related concerns, I'll do my utmost to address your queries accurately and promptly. 

@ShyMae 

Yes, I understand.  I've been on the phone with payroll support for the last 4.5 hrs and I've been talking to a level 1 tech but she has not been able to help me and just seems like she's reading.  This is very frustrating.  I requested higher level support and it was not provided. 

There has to be a way to unlock the software and re-enter the EIN.  My payroll subscription is active. 

Clearly, I'm not the only person that has gone through this so there must be a solution or workaround. 

I don't know how to get to a higher-level tech if I keep requesting and not provided. 

Were you able to get this resolved?  I am having the same issue.

Can you tell me how you were able to get this resolved?  I am having the same issue.

Thank you for participating in this conversation, KimH4. I'll provide details about re-adding the deleted Employer Identification Number (EIN) and, if applicable, guide you toward the appropriate support channels to assist you in resolving this matter. 

You'll need to log in to the QuickBooks Payroll Account Maintenance Portal to reactivate the EIN. I'll walk you through the process: 

1. Locate the Employees menu.
2. Choose My Payroll Service and hit Account/Billing Information. 
   
3. Sign in to your account.
4. Proceed to the Service Information section.
5. Select the Add More link beside Total # of EINS.
6. Follow the step-by-step instructions displayed on the screen to reactivate the EIN.

If you have faced a similar error message, I'd recommend contacting our Payroll Support Team for further guidance and resolution. They have the necessary resources to access your account and guide you through reactivating the deleted EIN. 

I'll show you how you can reach them: 

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
   
2. Hit Contact Us.
   
3. Give a brief description of your issue, then Continue.
   
4. Sign in to your Intuit account, and choose Continue, and then Continue with my account.
   
5. We'll email you a single-use code. Enter your code and select Continue.
6. Click chat with us or Have us call you.
   

Please revisit this post, KimH4, if you encounter any further queries or require additional assistance recovering inadvertently deleted information in QuickBooks. We're available around the clock to help you get through this situation. Keep safe. 

Hi, yes, I was able to get it resolved but I had to call support and requested higher level support with my ProAdvisor membership.

Yes, I was able to get it resolved by requesting higher level support.  The entry-level techs I was speaking with were not able to do it.