QB Online Payroll Automatic tax payment duplicated, cannot delete the duplicate

It appears you're experiencing an issue where QuickBooks has created two different descriptions for the same payment to the Virginia Department of Taxation, Kim. This can be quite troublesome, especially since you're only seeing one transaction in your bank account.

I suggest reaching out to our Payroll Care Support team. They can help you investigate why QuickBooks automatically created a new description for your tax payment. Here's how:

1. Go to Help (?), and click Contact Us.
2. Enter Payroll Tax Payment in the What can we help you with? Field.
3. Click Let's Talk.
4. Choose between Get a Callback, Chat, or Call Us.

I've included this article to learn about our support hours and the services we offer: Get help with QuickBooks products and services.

Additionally, take a moment to review this article to access your filed forms and payments.

If you have any further questions about your tax payments, please don't hesitate to reach out. We're here to assist you 24/7. Take care.

You can't call QuickBooks payroll support and get help for these kinds of things, they don't know anything. 

I spent hours on the phone last month because I changed my payroll bank account and they were putting the transactions in the old account because it turns out QuickBooks online payroll settings have two places that you have to change where things go.  I wasted an entire day figuring this out.  Not to mention I was uncomfortable giving this person that didn't know anything access to my accounts, doesn't sound safe.  

Same thing happened to me.  Quickbooks was not able to help.

I'll ensure you are connected with our most qualified experts to resolve the issue where QuickBooks Online Payroll (QBOP) auto-generated transactions with different descriptions for the same tax payment, @aa29.

Your concerns regarding the tax payment matter greatly, and I appreciate you bringing them forward. To ensure a thorough resolution, I suggest reaching out to our customer support team. They have the tools and expertise needed to explore the issue more deeply and guide you through the solution.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to the Help menu and select Contact Us.
3. Enter your concern and click Continue.
4. Choose between Chat with us or Have us call you.

For information and to learn about the support hours, please refer to this article: Get help with QuickBooks products and services.

You can also refer to this article to access your previously filed tax forms and payments.

For future guidance, you can refer to this article to learn how to conclude this year's payroll and get ready for the next one: The year-end checklist for QBO Payroll.

If you have any more questions about your tax payments or other QuickBooks-related issues, please don't hesitate to reach out. We're here to assist you 24/7, @aa29.

I did reach out.  The quickbooks team member was not able help.