QBO GREEDY CO. NOTICE. 7mo months in, price increase of 8%. QBO enjoys pay raise, while small business clients continue to suffer. Good look for Intuit? I think not.

Hello, @useratruett, I wouldn't like you to come up with that conclusion.

We always want to make sure we continue to deliver the product that best meets your needs. 

If you're looking for additional information about the rates, I recommend contacting our QuickBooks Support Team. They have the tools to check your account and share additional information about it. That way, you're able to confirm the rate changes of your subscription. You can follow the steps below: 

1. Sign in to your QuickBooks Online company.
2. Go to the Help (?) icon at the top right.
3. Click Contact us.
4. Enter your concern, then select Continue.
5. Choose Chat, Callback, or Call us.

For QuickBooks Online Pricing Update, you can always visit this article for additional details: 2021 QuickBooks Online Pricing Update for Essentials, Plus, and Advanced.

You can always visit and post another one below if you have other additional concerns. The Community is always here to assist.

@useratruett 

You are not their target market any longer. You may switch to another accounting app with a lower fee than QBO.

They have started charging $19.99 each month (merchant account fee), for Quickbooks payments without my approval  or notification for the past few months. when questioned, no one seem to know why that happened.  I have spent over 2 hours and they promised me refund  several days ago - still not there.  It is just like mega banks charging fee and we accountant don't have any say / control.

i do not know many other accountants are being charged this fee -without any subscription - 

Very bad business model - don't trust them any more

RR

Thanks for sharing your concern with us, @RR2448.

This isn't the kind of service we'd want you to experience. Please know that supporting the needs of small business owners and mid-market customers is our singular focus. It's a top priority for us to deliver that best meets your needs. Not just for today, but for many years to come.

I'd like you to know that keeping our customers well informed in managing their accounts and fees is a must for us. Please know that we're having someone to review your cases and check on the status of your refund. We will also file a complaint on your behalf so that the team is aware of what you've experienced so far and improve our service.

Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one.

@RR2448 

If you are running a B2B company, you can use a 3rd party payment processor for free to integrate with QBO. 

as of this morning  - Refund still not processed.

Email Madison -QB team returned answered 

Here is email reference - 

Thank you for following-up, RR2448.

We just received an update about your issue. Someone from our team will contact you via private message in the Community to go over the details. 

To access your private messages, click on the dropdown beside the Profile icon. Then choose Messages.

Please let me know if you should have any further questions. Take care.