QBO Payroll Support

I have had a ticket open with Intuit since January 21st.  I can't get any resolution.  All I need is the routing number changed on my client's bank account for payroll processing.  The number that is listed as the security contact number is not correct and belongs to no one that has the authorization to make this change.  I have spent HOURS on chat support, phone support, have done screen multiple screen shares and no one can figure out WHY that number is there or how to change it.  No one can figure out how to do something as simple as change the routing number on my behalf.  I keep getting the same answer from every support person I talk to whether it be through Chat or phone call - "Our engineering team is working on it and you will be contacted with updates."  But I get no updates.  Then I call in again for a status check on the ticket and go through all the same hoops. This makes the 4th pay period, that my client can't pay his employees via direct deposit with accurate tax withholding (it's being estimated).  This is the 4th pay period, I can't charge for a service that I am supposed to be able to provide.  I can't get anywhere with support.  I wait, and wait on Chat until I get kicked off and if that isn't frustrating enough, I have been told a few times that basically they are too busy to help me and they kick me out of the chat. It's a simple issue.  At least it should be and I can't get any support.  He is asking to me to move him to another program so we can put this behind us and move on.  I really don't want to do this but I can't see any other option at this point.  He is giving me 1 week.  Can anyone offer any type of help before QB and I both loose this client?