Quickbooks Cares Customer Support Unresponsive for Month and Half! Beware!!!

Oh and of course they’ve charged my subscription fee twice during this period where they’ve been the source of such anxiety and lack of information!! And of course they charge me extra each month for the extra state I am now also going to be late with end of year filings with because of this. Over the last ten years, the subscription fees for small businesses have become astronomical while the customer service has become robotic and mired in levels of red tape. If you are a small business, switch payroll services now before this happens to you and you’re screwed!!!

Hello there, @WVElizabeth.

I understand that you've been waiting for your QuickBooks Payroll correction request since November 6.

As I have checked, our Tax Operation Corrections team is working on your request. They are working your requests, and will take thirty (30) to forty-five (45) calendar days to completed.

For the charges you want to dispute, I recommend reaching out our Customer Care team. They can help you check the validity of the charges in your account.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Choose either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

For future reference, you can read this article about running payroll reports: 

• Run payroll reports.
• Create a payroll summary report in QuickBooks.

Feel free to comment below if you have questions about payroll corrections in QuickBooks Online. I'm always here to help. Have a great day.

Thank you for finally giving me a specific date range. You are the first rep to do that. It helps immensely and I am very frustrated no one did that before no matter how many times I asked for a specific range of time. However, it is already day 39 since I put in the request. (And escalated it twice!) Are you promising me this will be completed in another 6 days? By December 21st? If you can promise me that, then I will try to schedule another appointment with my accountant just after that to do my end of year payroll and this might be salvageable. Can you promise me this will be complete by day 45, December 21st? I do not want to be put in the same position where I make an appointment and then don’t have what I need because Quickbooks online payroll has mis or under informed me. 

Thank you for getting back to us @WVElizabeth.

The timeframe I provided which is thirty to forty-five calendar days if their usual range to work for correction requests.

In the instance that you will not receive an update from the Tax Operations team after 45 calendar days, I recommend reaching our Customer Care team again to follow-up on your request.

I'm adding this article that you can read to help you learn about reports to use if you want to enter prior payroll in QuickBooks Online: Learn about reports to use to enter prior payroll.

Don't hesitate to click the Reply button below if you have questions about payroll correction. I'm always here to help. Have a great day.

Wow this is a disaster. So I still have no idea if this is going to completely screw up all my end of year accounting. That time period is insane for this type of issue. And the fact that it's not even guaranteed is doubly insane.Can you please please press the tax operation correction team to take care of this ASAP or have a manager from the team contact me. If the issue is not resolved by the 45 day mark and I have not been contacted by the actual team in control of the issue, I will be exploring the legal recourses I have to hold quickbooks responsible for the repercussions of this issue. 

Thank you for the information about reports but it doesn't help my situation in any way. 

Wow this is a disaster. So I still have no idea if this is going to completely screw up all my end of year accounting. That time period is insane for this type of issue. And the fact that it's not even guaranteed is doubly insane.Can you please please press the tax operation correction team to take care of this ASAP or have a manager from the team contact me. If the issue is not resolved by the 45 day mark and I have not been contacted by the actual team in control of the issue, I will be exploring the legal recourses I have to hold quickbooks responsible for the repercussions of this issue. 

Thank you for the information about reports but it doesn't help my situation in any way. 

Day 46 and still nothing!! I have to do my final payroll of the year in one week!! I am so entirely screwed over by Quickbooks Online Payroll!!