Quickbooks Online Payroll adjustment

Hello, @CAS2016.

I'm glad to help guide you to the right support who will be able to help you with checking the adjustments securely.

At this time, you need to reach out to our Support Team to check and review what are the changes and who made them into your payroll that affects your W-2s. To contact support, tap on Contact us from the Help menu.

Post again if you have any other QuickBooks or payroll questions. I'm always here to help. Have a good day!

I have already done that.  Back in January I spent several unbillable hours with no resolution.  Every time someone claimed to fix one issue they caused another issue.  All the changes are made on the QBO side.  I have not entered any corrections myself.  I am the only person who has access to the payroll.  I am currently in a chat trying to fix this quarter's issue.  I have been on a chat for 1 hour and 35 minutes.  They are still working on how to look at a report that shows the correct.  My confidence is so low right now.

Hello, CAS2016. 

Thank you for reaching out to the QuickBooks community. I assure you, we take it very seriously when our customers have issues. I would be happy to help in addition to the chat agent. Could you explain exactly what's going on so we can get to the bottom of the problem?

Thank you for your patience. 

Have a wonderful Tuesday. 

The Chat agent was no help.  The agent could not tell me why the issue happened or suggest a resolution.  The issue is there was a payroll correction made to an employee of one of my clients that I process payroll for.  This started in 2019.  I spent days and hours with support to get it fixed.  No resolution at that time.  It was January and I was trying to prepare 1099 forms and W-2 forms for several clients.  I had no additional time to spend with support telling me they fixed it only to find out another adjustment was made.  So I processed payroll returns and W-2 forms with another software.  Now I find out this has happened again and after 2 hours on a chat line am told there is nothing they can do for me and they offered no other options.  So if you really care about helping me let me know how I can contact you via email or phone.  At this point I am ready to take all my payroll clients to another software package.  I cannot spend every quarter going through this frustration.

This isn't the kind of service we want you to experience, @CAS2016.

I know you've already contacted our payroll support. However, calling in is our way of helping you getting this resolve.

Our Payroll Team has the resources to check your employee's paychecks do the necessary adjustments for you.

Here's how to speak with our phone agents:

1. Go to (?) Help, then Contact Us.
2. Type a brief description of your issue, then select Let's talk.
3. Click Get a callback.
4. Enter your information, then Confirm my call.

I'm also sharing our page about employees and payroll taxes in case you need some additional reference.

Please know that we're always here to help if you have other questions or concerns. Don't hesitate to reach out anytime. Thanks for posting and have a great day.

I will try to contact by phone tomorrow and see what happens.  Thanks!

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@ShiellaGraceA wrote:

This isn't the kind of service we want you to experience, @CAS2016.

 

I know you've already contacted our payroll support. However, calling in is our way of helping you getting this resolve.

Our Payroll Team has the resources to check your employee's paychecks do the necessary adjustments for you.

 

Here's how to speak with our phone agents:

 

1. Go to (?) Help, then Contact Us.
2. Type a brief description of your issue, then select Let's talk.
3. Click Get a callback.
4. Enter your information, then Confirm my call.

I'm also sharing our page about employees and payroll taxes in case you need some additional reference.

 

Please know that we're always here to help if you have other questions or concerns. Don't hesitate to reach out anytime. Thanks for posting and have a great day.

---

I am having the same exact issue. They keep saying "this isn't the service we like to hear" and then do nothing to make it better. It's infuriating that now I have to go use another software. I recommend so many people use QBO and their payroll that this is infuriating.

I am having the same issue almost a year later. AND I have had MANY issues with their online payroll recently. I have spent about 10 billable hours in the last month. QBO sent out W2s on an account that I used for one month last January then cancelled. I believe they also kept filing quarterly returns for $0 despite the cancellation.  They have also setup people improperly by not collecting taxes but there is actually no way to set someone up this way so how was this done? The employee had all the correct federal and state information but was not collecting state taxes. The drop down was locked and I had to call and have QBO fix it. They next payroll they just took $700 out of the employees check as a payroll adjustment. I am beyond low confidence and will be looking for a better payroll app as soon as possible. 

me toooooooo!!!!!

I have moved almost all clients back to Desktop payroll and just JE the cost over to QBO each time. Most of my clients have less than 10 employees, so it is a pretty simple process. I have found that QBO payroll is absolute garbage. The desktop version is quite simple, so I'm not sure why they felt the need to mess it up so bad when they coverted to Online. 

I run payroll, quarterly reports, and YE reports all out of Desktop. Only downside is having to have access to that exact computer to process but I use Google Remote Desktop when traveling to access the "base computer" and haven't had much trouble. I also have a client that uses a hosted desktop, but those can be expenseive and really only necessary if more than one person needs access at the same time. 

If you need access to Desktop payroll, please feel free to reach out. [email address removed].