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Join nowAnyone else having an issue with QuickBooks Online Payroll not showing paychecks for employees? Go to the Employee, select Paycheck List, and it is empty. It is usually the Filter for what period is showing, but when I go to change the filter there are no fields in the filter to select or change. Just Cancel or Apply buttons. I am one of the accountants on the company, so I should have access to this. Any ideas?
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I've checked our records and found out that there are no similar issues about Payroll not showing employees' paychecks, beverlygeise. I'll help you fix this.
The QBO's weird behavior, like missing options or fields, is sometimes caused by an obsolete cache in your browser.
You'll want to use an incognito window and verify it from there. Here are some of the keyboard shortcuts:
If it works, I suggest you clear the cache of your main browser. This can start the system fresh. Also, ensure you're using a supported browser.
If you need help running, printing, and customizing payroll reports, check our run payroll reports in QuickBooks Online Payroll for details and guidance.
You can post anytime in the Community if you have additional payroll concerns. We're here to help.
I've checked our records and found out that there are no similar issues about Payroll not showing employees' paychecks, beverlygeise. I'll help you fix this.
The QBO's weird behavior, like missing options or fields, is sometimes caused by an obsolete cache in your browser.
You'll want to use an incognito window and verify it from there. Here are some of the keyboard shortcuts:
If it works, I suggest you clear the cache of your main browser. This can start the system fresh. Also, ensure you're using a supported browser.
If you need help running, printing, and customizing payroll reports, check our run payroll reports in QuickBooks Online Payroll for details and guidance.
You can post anytime in the Community if you have additional payroll concerns. We're here to help.
I have the exact same problem and clearing the cache did nothing to solve it. I only see one paycheck per employee (the most recent) and when I click on "filter" there are no options at all. There are only the options to APPLY or Cancel, but there is nothing to apply because no options populate the filter. This is super frustrating. It used to show many options to show multiple paychecks by date, by quarter, etc. and now nothing!
Appreciate the update, @GregNonProfit.
I hear you and thank you for sharing the results after following the suggestion discussed by my colleague above. I'm here to ensure you get the best help available so you're able to review all of your paychecks using the filters on the Paycheck List report in QuickBooks Online Payroll.
Since the issue persists, I recommend contacting our Customer Care Support. You can work with one of our specialists in creating a ticket to let our engineering team investigate the root cause of why such no filter is showing while using the said payroll report. To do so:
On that note, I'm also including this article for the list of other reports you can use: Create and Manage Reports in QuickBooks Online. In this reference, you're able to customize the sources and targets of a certain report to display a certain portion of your business's financial and payroll activity.
Let me know how it goes in the comments below. Don't forget to include my name, @JonpriL, in your reply so that I can get back here and answer all your concerns about the payroll reports in QuickBooks. Stay safe!
I'm having the same issue. Tried migrating desktops to online and it has been a mess. Duplicate entries, several hours trying to correct them only to see more pour in. I decided to not use the bookkeeping section, only the payroll. Will use quicken for manual bookkeeping to be safe.
I need payroll but the employee paychecks aren't showing up. I miss desktop.
Thank you for joining the thread, @tjshock.
I can clear things up for you. You'll want to review the entire process of converting files from QBDT to QBO. You can refer to this article: Move your QuickBooks Desktop file to QuickBooks Online.
And when switching from QuickBooks Desktop to QuickBooks Online, what can and doesn't move QuickBooks Online: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.
For the duplicate transaction, you can match the downloaded transaction with the one you already entered. It links the duplicates together. You can use the Find Match feature and enable Suggested Matches. It allows you to identify transactions to match. For the detailed steps, you can utilize this article: Categorize and match online bank transactions in QuickBooks Online.
Furthermore, I recommend reaching out to our support team with regard to your employee paychecks that aren't showing up. They have the tools to pull up your account needed for investigating the cause of the issue.
To speak with one of our experts from QuickBooks Online Payroll Support. Please follow the steps below to contact support:
You can visit this article to learn how to run, print, and customize payroll reports in QBOP: Run payroll reports in QuickBooks Online Payroll.
If you have any further QuickBooks-related concerns, don't hesitate to post them here. Have a great day!
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