Quickbooks Time

Hey Ruthanne2,

Welcome to the QuickBooks Community. I was able to look at your account and I do see an error: "QuickBooks rejected timesheet, reason: "The Customer/Job "." has been deleted in QuickBooks. Please edit or delete the timesheet online and sync again." Let me know if this is the same error you are seeing or something else.

Usually, when this error occurred this indicates the customer profile is no longer active in QuickBooks Desktop. They are two solutions to correct this. Here they are:

• Edit the timesheet to a different active customer.
• Re-activate the customer in QuickBooks Desktop and sync the update information.

To reactive the customer in QuickBooks Desktop, follow these steps below:

1. Go to Customers and select Customer Center.
2. Proceed to the Customers & Jobs tab, then select All Customers.
3. You'll see an "X" for inactive customers. Double-click the name to open the profile.
4. Uncheck the Customer is inactive box, then click OK.

Please let me know if you have any questions! My team and I will be here to lend a helping hand. Take care!

Thanks but that is not the error message I was referring to.  I was aware of the deleted job that caused that older error which was on Alex.  The error I need help on is for Tristan and none of his time syncs with Qucikbooks and don't think it has anything to do with jobs as he is just an all around helper and is always logged into our misc. job# 100.

Hey there, @Ruthanne2. 

Thanks for following up with us and letting us know which team member has the error. 

I took a look at Tristan's profile in My Team. I can see that it's not connected to QuickBooks as the error says in the sync log. There's another archived profile of his in QuickBooks Time that most likely will have that connection. 

In situations like this, we recommend contacting support so they can merge the two profiles. It's an easy process but requires a screen share and some editing. 

You can use the link that I've included below to connect with support. 

• QuickBooks Time Support

Please let me know if you have additional questions or concerns. Take care and have a great day.