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I just imported my data from desktop into online advanced. We are a church. Some of the data came in as "Allowance". How can I rename it?
How can I tell if the item in payroll is setup as taxable or nontaxable?
Welcome, @treas1.
It's great to see a new face here in the Community! I can answer your questions about your payroll items in QuickBooks Online.
You can easily do these actions with the payroll item by using the steps below:
I hope this helps. If you have any other questions, just come back and ask. Bye for now!
Thanks for the reply,
I have one item that shows up in the payroll summary as " Clergy Housing (Cash)". Another item as "Allowance". When I click on these payroll items and then click edit, the name is not editable.
Thanks for getting back with the Community, treas1.
Since a payroll item's name isn't showing as something you can edit while editing it, I'd initially recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if the name of your payroll item can be edited.
Here's how to access incognito mode in some of the most commonly used web browsers:
If you're able to edit its name while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.
In the event you're still unable to edit it while browsing in incognito mode, you'll initially want to try switching to another browsing application.
Here's a list of supported browsers
QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.
In the event you've found no problems that could be causing this with your browser, you'll want to check the operating system and internet speed you're working with.
Here's our recommended operating systems and internet speeds:
If you meet our system requirements, but are still unable to edit your payroll item's name, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
They can be reached while you're signed in.
Here's how:
Be sure to review their support hours so you'll know when agents are available.
I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements
I'll be here to help if there's any questions. Have an awesome day!
None of this worked. These are payroll items that came across while importing data from Quickbooks Desktop. There are also some payroll that were applied to the wrong Payroll item. I was told I could open a support request and it would take up to 40 days for them to get to it and recharacterize the payroll item.
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