I just got done spending OVER an hour on chat trying to resolve a 941 overpayment. I wanted that overpayment refunded b/c it was the result of a 941 payment being made and then a subsequent deleting of a half-dozen paychecks that were created erroneously. After the representative spent over an hour of my time going back and forth with a dozen or more questions, that representative ended the chat WITHOUT any resolution whatsoever.....more than likely b/c he couldn't figure out what to do.
There MUST be a selection of "refund" in addition to the "apply to a future period" in the Resolve Overpayment area and there is only one selection and that is the "apply to a future period".
Again, QBO wasted so much of my time and had I been able to choose that refund selection myself, I could have had this issue resolved in a minute instead of NO resolution after a good hour and a half when it was all said and done.
