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LDO
Level 5

sales tax on Quikbooks monthly fee is wrong.... how do i fix it?

I just noticed that we are getting charged 10% sales tax on the monthly charge from Quickbooks.

10% is not the correct tax.    We only have state and county tax.  We are not in the city but Quickbooks is charging us city tax each month.  We should only be charged 6% sales tax....not 10%.
Please fix this and I think we should get a credit for the last 14 years.

 

Please see QuickBooks  Invoice number: 10001305406278

4 Comments 4
ShaniamarieC
QuickBooks Team

sales tax on Quikbooks monthly fee is wrong.... how do i fix it?

Hello there, @LDO.

 

I can see that you've been dealing with this issue for some time now. Let me lead you to the appropriate channel that can address your billing and refund concerns promptly.

 

1. Access your QuickBooks Online (QBO) company, go to Help (?).

2. Choose either of these tabs:

  • Assistant tab and type Talk to a human.
  • Search the tab and click on Contact Us to connect with a support expert.

3. Select the preferred method of contact (phone or chat).

 

Furthermore, here are some articles you can use for future resources in handling your taxes: 

 

 

Thanks for sharing your concern about your sales tax here in the Community. If you have more concerns just hit the reply button. Have a good one.

LDO
Level 5

sales tax on Quikbooks monthly fee is wrong.... how do i fix it?

You did a terrible job of reading my message.  please try again.

LDO
Level 5

sales tax on Quikbooks monthly fee is wrong.... how do i fix it?

I get a monthly bill from Quickbooks..... This post has nothing to do with my customers.  
I am Quickbooks customer and QB is charging me the wrong sales on my monthly charge,

JanbonN
QuickBooks Team

sales tax on Quikbooks monthly fee is wrong.... how do i fix it?

It's best to contact our dedicated team to address your tax inquiries related to your QuickBooks Online (QBO) subscription, @LDO. Let me route you to them.

 

To get help right away, please follow the steps provided by my colleague ShaniamarieC to reach our support team. They have the knowledge to give you a detailed breakdown of your subscription payments. Please be aware that accessing your account is necessary for this, but we can't do that here in the Community since this is a public forum.

 

Here's an article containing our support hours and a phone number you can call: QuickBooks Online Support.

 

Additionally, you can refer to this article on how to personalize your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Please return to this post if you have other concerns with your QBO subscription. I'll be here to help you out.

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