Send Data Report says checks modified when none were

Hello @Kate43,

Thank you for posting here in the Community. I'm here to help you figure out why there are modified paychecks when sending data in QuickBooks Desktop.

It usually happens when there are changes to previous paychecks. Since you didn't modify anything, it may be from another user. These paychecks will show in the Send Data for Intuit to review the payroll details in your company file.

On the Audit Trail report, you have the option to expand the details of the modified checks. Aside from checking the difference, try to check the user linked to the activities from the report.

Also, the purpose of the Send Payroll Data screen is not only for sending new payroll but to review existing paychecks. If there are no differences, I recommend you proceed with sending your payroll to avoid delays.

As long as there are no changes to the information, you should be fine. I've attached a link for your reference about sending payroll data, as well as how to check if payroll was received by Intuit: Send payroll and direct deposit paychecks in QuickBooks Desktop Payroll.

Hit me up by dropping a comment below if you have any other questions about sending payroll or managing existing paychecks in QuickBooks. I'll be happy to help you some more.

Hi, thank you! There are no other users. Just me. 

The "modified" paychecks go back to Jan of LAST year (2021.) Even if I tried, I couldn't modify that many checks in the 10 minutes or so since I had opened up Quickbooks. All of these modifications are dated today on the audit trail. ????? crazy. . 

Thanks for your prompt reply, Kate43.

As I’ve read your concern, it looks like that you need further assistance with our Payroll Specialist Support. Contacting them is the best thing to do here.

Please take note that our support hours for QuickBooks Desktop Payroll Basic, Enhanced, or Standard Payroll starts from M-F 6 AM to 6 PM PT. For the Assisted Payroll version, we're available any time, any day.

Here's how you can reach out to our support team:

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

You can also get our direct phone number in this article: Contact Payroll Support.

To help manage your paychecks moving forward, please feel free to read this article: 

• Create and run your payroll
• Delete or void employee paychecks

You can always post a reply on this thread if there's anything else you need. We're around to help. Take care and stay safe.

So I was told by your tech support person that my Quickbooks 2019 is outdated and will no longer do payroll updates, EVEN THOUGH Quickbooks 2019 was supposed to be supported through May 2022. So the only way to fix this error (caused by Quickbooks) is to upgrade to QB 2022 and lock myself into a yearly subscription fee every year I wish to use this product. I AM OUTRAGED!!! This product had an "expiration date" of May 2022, and it is only February. He also told me my paychecks will not be received and processed. So basically they are holding people hostage even before the expiration date to force them to upgrade. 

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@Kate43 wrote:

So I was told by your tech support person that my Quickbooks 2019 is outdated and will no longer do payroll updates, EVEN THOUGH Quickbooks 2019 was supposed to be supported through May 2022.

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You are absolutely right!  I contacted QB again via chat and found a tech who DID know what he was talking about. The reason the checks were "modified" was to make them available for payroll cloud services. And YES, QB is supported until May 31, 2022. 

I only wish I had an opportunity to let QB know how demeaning that first tech was, by name, and how he talked down to me when I was right all along. One of my worst tech support contacts EVER. Thank you for validating what I was saying. 

Thank you Kate43 for posting this!  I'm running payroll today and am getting the same messages- QB modified 68 paychecks!  All of this year and last.  Nice of them to tell us why!  And what is payroll cloud services and why do they have to modify old paychecks???