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Alpinewood
Level 2

Sending in Payroll twice due to Company File Issues

We ran our usual payroll on 10/31 as scheduled. Since then, we have discovered that the company file used to run payroll was incorrect... long story. Today we finally were able to restore the correct company file, however, we lost a ton of data because of it, including payroll. As we went to run the now "late" payroll, we chose to manually write the paychecks rather that direct deposit as our employees have already received funds for their paychecks and just need the books to match up. My concern is that the payroll info was sent to Intuit twice for the same pay period. Is this an issue? Is this something we need to reach out to Inuit about? I am worried that this will create some confusion. Looking for guidance on if/what we should do. I appreciate any input given. Thank you in advanced.

3 Comments 3
jenop2
QuickBooks Team

Sending in Payroll twice due to Company File Issues

I'm so glad to hear you're able to restore the correct company file, Alpinewood. Now that your file is back, I'm eager to help with your questions about payroll. 

 

You also mentioned that the paychecks were recreated as regular transactions. As long as the Use Direct Deposit box was unchecked, the employees will not be paid twice. 

 

Aside from that, you also need to edit the paychecks and include a Direct Deposit offset item. Please note that missing direct deposit transactions need to be recreated with zero net pay. This is because the total amount of all paychecks should be reflected in the direct deposit liability check. It'll help balance your check register and make sure your employees aren't paid twice.

 

 

offset.PNG

 

Please see these articles for more details: Recreate a Missing or Voided Direct Deposit Paycheck in QuickBooks Desktop Payroll.

 

However, I would still recommend reaching out to our Payroll Support Team about this. They can take a look at your payroll account and make sure that everything is sorted out.

 

Here's an article on how to get their contact details: Contact Payroll Support.

 

Let me also share these articles in case you might need them when using the Direct Deposit feature in the program:

 

 

Don't hesitate to visit us again if you have questions when paying your employees and when restoring the missing payroll data, Alpinewood. Consider me your ongoing resource as you make sure everything is sorted out and recreated.

Alpinewood
Level 2

Sending in Payroll twice due to Company File Issues

Hi jenop2,

Thank you so much for taking the time to get back to me with this helpful information. 

I think I am following what I need to do regarding the DD offset item for each check and will be sure to read the info in the link you provided. I will also be sure to reach out to Intuit payroll as you recommended.

Once again, that you so much for providing your help with this. We really appreciate it. 

Have a wonderful weekend.

Jon & Hayley @ Alpine Woodworks

DebSheenD
QuickBooks Team

Sending in Payroll twice due to Company File Issues

Welcome back to the thread, @Alpinewood. I'm glad to know that my peer was able to provide steps that'll help you fix your concern.

 

Please don't hesitate to add a comment below if you still have concerns related to QuickBooks. I'm always around to help.

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