Hi there, Jet.
If you have entered prior payroll and then created a paycheck using QuickBooks Online (QBO), you can reach out to our live phone support for further assistance.
They will help review your account and explain why you are unable to save your Social Security calculations.
Here's how you can contact them:
- In QuickBooks Online, go to the Help menu.
- Click the Search option and type contact support.
- Scroll down and select the Contact Us tab.
- Type in your question, keyword, or topic you'd like assistance with.
- Follow the on-screen instructions, then select your preferred method to connect with us.
For effective communication, please refer to our support hours: Get help with QuickBooks products and services.
If you haven’t done so already, please make sure the information entered into your employee's profile and previous paychecks is accurate to ensure correct calculations.
Feel free to reply to this post if you have any additional concerns.