Suddenly won't let me do net zero checks on a few of my servers.

Hello there, @Ovaltine. I understand that you've been through a lot already.

I'm here to share more details about creating net zero checks in QuickBooks Online (QBO).

This type of alert message in QuickBooks implies that the net payment amount of your employee is less than 0, which is prohibited when processing payroll. You must enter an amount at least greater than zero to proceed.

Besides, if you aim to create a zero net paycheck for the following reasons:
 

• Put an entire paycheck into a retirement plan.
• Designate an entire paycheck for income tax.
• Record a gift made to an employee. Such as cash or a gift card.
   

You can use this article as your basis in performing the task that you plan to do: Create a zero net paycheck.

Please feel free to get back and leave a message through this post if there's anything else about creating checks in QBO. I'll be glad to help you. Enjoy your day and take care!

Here's the thing. I've been doing zero checks for 20+ years. With Intuit. It lets me do zero checks on some of the servers and has for decades. Just these two suddenly (who have both been getting zero checks for a year plus) and if I was a betting girl I would bet it will happen on two different servers next payroll.

Maybe you could re read my original post and then see what you can come up with. Thank You.

I can see the urgency of resolving the issue you are facing when doing zero checks with your servers, @Ovaltine. I am here to help you find a solution.

It's possible that the recent problems with the two servers that you are unable to process net zero checks on could be due to network connectivity issues. Firewall restrictions, network misconfigurations, or connectivity disruptions can prevent proper communication between the servers and the Intuit software. 

If the issue persists after checking the network connectivity, I suggest contacting Support again for further investigation. Although you have already contacted support, it is important to note that the support teams have access to specialized tools and resources that can help them resolve your problem.

Here's how: 

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
• Ask the community to get help from businesses like yours.

Please review their support hours to ensure that agents are available when you contact them.

Additionally, I have included an article that will help you get a closer look at your business' finances and employee information: Run payroll reports in QuickBooks Online.

Please don't hesitate to update me with your concerns or any questions you may have.

I don't think the network is the problem, I tried on Chrome and Safari and at the restaurant and home. I know sometimes a different engine will make some things in payroll easier but this wasn't one of them. I have talked to support a few times but it's shaping up to be another "payroll date issue", they can't figure it out. They did say they would send it to specialist but so far that's not happened. Thank You.