The tracking mileage stop working.

It's challenging when QuickBooks mileage tracking stops working, RD.

Allow me to share some insights about this issue with you.

If mileage tracking is not recording trips automatically, this is due to the ongoing investigation of the issue.

Rest assured that our Engineering Team is dedicated to working for them to implement a solution that will fix this issue.

Please know that this is a top priority for us and will continue to be so until it is resolved.

I encourage you to contact our Phone support team for further assistance. If you are added to our list of affected users, you will receive an email notification when an update is available.

Here’s how:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Go to the Assistant tab. Enter a question or topic you need help with. If you need further help, you can still Talk to a human.

However, if you have other issues with mileage tracking, I'm adding this article to help you fix other mileage-tracking issues in the QuickBooks Online mobile app. This article includes different issues and fixes related to mileage tracking.

If you can't find the same issue in the article, I recommend clearing the cache of your mobile app. 

This action serves as a beneficial preliminary measure to address various errors.

Follow these steps if you're using an iOS device: 

1. Select the menu at the top right and then choose Help & Feedback. 
2. Click Refresh Data and Refresh. 

For Android devices: 

1. Select the menu at the top right and choose Settings. 
2. Press Refresh Data and choose Yes.

To access the necessary settings on your Android phone, navigate to the Apps section, which may differ depending on your device. Locate the QuickBooks app within the list and select Storage. Finally, choose the option to clear data.

To manage the storage on iOS, access the Settings menu on your device, then navigate to General and select iPhone Storage. Identify an application that occupies a significant amount of space. You can free up the storage without removing the app's documents and data by opting for the Offload App feature.

Once done, restart your mobile phone and verify whether you can utilize your mobile application to create invoices.

If the problem continues, please consider uninstalling and then reinstalling the QuickBooks Online mobile application.

For future reference, read through this article to help you learn about tracking and managing time in QuickBooks.

Let me know how it goes after attempting the troubleshooting steps in the article. I want to ensure that this time tracking user issue is resolved, and I'll be right here if you need further help.

Hi.. I checked all the permissions of the app and they are green, auto tracking is on... I don't know what else to do, it just stopped working. 

Thank you!!!

Hello there, @rdhandymanservic. 

I can see how important it is to resolve this issue quickly. Since you've already checked all app permissions, the best next step is to contact our live support team. They can further investigate the matter and help you get back on track.

Here's how to reach out to them:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select either of these tabs:

• Assistant tab and select Talk to a human.
• Search tab and click on Contact us to connect with a support expert.

Please note that support hours for Plus, Essentials, and Simple Start subscribers are Monday to Friday from 6 AM to 6 PM PT, and Saturday from 6 AM to 3 PM PT. Advanced subscribers can contact support anytime and any day.

Additionally, you can refer to this article for more information about tracking mileage in QuickBooks: Automatically track mileage in QuickBooks Online.

I've also attached some resources that may be helpful for handling mileage reimbursements for employees: Reimburse employees' mileage and vehicle expenses in QuickBooks Online.

If you have any more questions about mileage tracking, please feel free to reply below. We're always here to help.