There is no option for automatic mileage tracking in the mobile app. I have looked at the directions to enable it and it's not there. Help!

Hi @nathan14.

I'll help you track the mileage on your mobile app automatically.

Let's make sure that you're signed in as a user with admin privileges for the company file. Also, ensure to check your driver's user permissions, set up mileage tracking, and add a vehicle.

Once all of the said points are good, you can now turn on the auto-tracking in the app. Then follow the steps in fixing mileage tracking in the QuickBooks Online mobile app.

I'll add this reference in recording your business miles and vehicle expenses using the auto-tracking feature: Automatically track mileage in QuickBooks Online.

In case you have other questions, feel free to drop a comment here anytime. I'm ready to help always. Stay safe and more power to your business!

I did have mileage tracking working before, so I know it is set up and permissions are ok. Not sure what changed, but now there is not even an option about mileage at all.

I have went though the steps you outlined but can not seem to find anything about mileage in the mobile app.

I have followed the steps outlined, however there is not any spot for mileage tracking in the mobile app at all. I did have it working for a while it just stopped and I can't find any reference to mileage in the mobile app now.

I appreciate your time for trying the steps above, nathan14.

Let's run some steps to isolate why the mileage feature has stopped. 

1. Tap the Help menu at the top of the screen.
2. Select the Reset App Data option on the drop-down section.

Afterward, let's check to see if you can now track mileage. 

I've also added these articles as your reference in tracking mileage:

• Automatically track mileage in QuickBooks Online
• Fix mileage tracking issues in the QuickBooks Online mobile app

Let me know how these troubleshooting steps work on your end. Keep safe!

I ended up reinstalling the app.

Thanks for the help!

I ended up reinstalling the app

Thanks for your help!