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I've got some details on why you're getting an error message when trying to add hours for an employee in QuickBooks Online (QB0), KW72.
One of the possible reasons why you've encountered that error message is that you may have recorded an entry that the employee's status is currently working. Please follow the steps below to review it:
- Go to the Time menu and select the Time Entries tab.
- Choose Timesheets and pick the employee's name.
- Navigate to the correct date and click the pencil icon or Edit button.
- Uncheck the Currently working status box.
- Enter the correct clock-out time, then tap Save.
However, I suggest contacting our customer care team if there are no pending time entries for employees who are tagged as currently working. They have the tools to look into your account and perform a screen-sharing session to investigate this behavior further. You can visit this resource that contains the time when support is available, depending on your type of subscription: Contact Payroll Support.
I've also added this article that will help you identify what specific report you will use to keep track of your books about payroll: Run payroll reports.
Kindly drop by again if you have any more inquiries regarding adding hours to your employees or any other QuickBooks-related activities. I'm eager to assist you at any time. Keep safe.
