UNABLE TO ADD HOLIDAY PAY IN QB TIME FOR DEC 31ST

Good morning, @lindseyk21.

I can take a look at this with you! I was able to pull up your account and found that negative balances are not enabled currently for your Holiday time off code. I can show you how to enable this so you can enter that time for your employees' holiday. Here's what you'll do:

1. In your Admin account, click on Feature Add-ons, then Time Off Codes.
2. To the right of Holiday, click the pencil icon to edit.
3. Next to Track Acrruarals click Edit Settings.
4. Here, you want to check the box Allow a negative balance then select Apply.

I'm including a few helpful articles for you to look at as well:

• Set up and Manage Time Off in QuickBooks Time.

• Set up and configure time off accruals in QuickBooks Time.

Let me know if you have follow-up questions on getting this time off added! Have a wonderful Monday! 

That still does not allow the date to be selected. 

Hello again, @lindseyk21.

Which employees are you entering time for? Are you getting an error message?

As a test, will you try adding this time off individually to see if it works for you this way?

I do not get an error code when I select the date I want to use the time off code for I simply can not click on December 31st as paying for holiday time off code. I have tried individually and in groups it does not allow it for holiday pay, I can not pay them vacation because it will record it incorrectly. I do not want to put it on a non-working day but if QuickBooks doesn't get it together before our pay period ends tomorrow(Wednesday) I will have no choice but this is very much A PROBLEM! Something is not allowing it and it's on QuickBooks end, as I have check each employee and our company settings, I can not select any date in this pay period that falls in December as holiday pay (only). 

I forgot to include it will not work for Bereavement time off code as well. It's simply grayed out and won't allow any date in the pay period that falls in December but will for vacation pay. This has not been a issue for any of the years past that we have used the same system. I am guessing some where in QuickBooks it has to do with the year end but should not apply when it's still currently an active pay period. 

Hi there, @lindseyk21. 

I'm here to ensure that you can add holiday pay in QuickBooks Time. 

You can delete and recreate an entry to add the bereavement time off. 

Notes:

• Account administrators can edit and delete hours for any team member.
• Managers can edit and delete hours for the group/crew that they manage.

Here's how:

Time Entries > Timesheets

1. Go to Time Entries > Timesheets.
2. Do one of the following:
   • At the right, select the pencil icon () to open Timesheet Editor, make the changes, and select Save.
   • Select the trash icon () > OK.

Manual Time Card

1. Go to Time Entries > Manual Time Card.
2. Select the date range.
3. At the top right, select Switch User, and enter a name.
4. Edit the job, customer, and/or the number of hours, and select Save.

Time Slider

1. Go to Time Entries > Time Slider tab.
2. At the top, select the date.
3. Next to your name, hold and drag the bar, and release. The Timesheet Editor displays.
4. If necessary, adjust the displayed clock-in and clock-out times, and select Save.

Who’s Working

1. From the Who's Working window, select your name.
2. Select . The timesheet editor displays.
3. Make the adjustments, and select Save.

To re-enter it manually or upload it if you are using a different time tracking website. Here's how to do that in QBO:

1. Tap + New.
2. Go to Employees section, then select Weekly Timesheet.
3. From the small arrow ▼ icons, select the name of the employee or supplier and the week you want to record.
4. Fill out and complete the rest of the fields.
5. Press Save when done.

Feel free to use these links for more details in handling your time entries in QuickBooks Online from QuickBooks Time: 

• Approve or unapprove QuickBooks Time hours from QuickBooks Online
• QuickBooks Time Integrations

Reach out to me anytime you have additional questions about managing timesheets in QuickBooks. I'm always available to lend a hand.

I am dealing with the same issue and it appears the QB support team does not actually understand the problem of the dates being greyed out. Were you able to find a work around?

Any help would be greatly appreciated!

Hi there, foxwolf.

Thank you for joining this thread. Are you getting the same issue after following the steps provided by AbegailS? 

If so, I'll let you contact our QuickBooks Time Team so they can check why the option to select a date is greyed out. They may also pull up your account and ensure you don't miss any setup while adding the holiday pay.

If you're on a QuickBooks Time Computer App, here's how to get in touch with them.

1. For help options, select Find answers and get help.
2. Search existing product help articles.
3. Choose Chat Now to reach QuickBooks Time chat support.

For other contact options, check out this article: Contact QuickBooks Time support.

Let me know how the contact goes by commenting below. I'll also keep checking here if there's an issue and update this thread.

Thank you for the follow up. 

Yes I was having the same trouble after following all of the steps. The support at QB Time was helpful and told me it was not possible to have team members add Holiday time to a previous year so it will be need to done when processing payroll.