Unable to update Bank account in payroll settings

We recognize you've been through an ordeal, @WSpit99. I understand the feeling when you're unable to get the assistance you need from our customer support. I'm here to ensure you'll be routed to the best available one to guide you in updating your bank account in QuickBooks Online (QBO) payroll settings.

Your concern is of the utmost importance to us, and we are committed to helping you resolve it. However, reviewing your account involves securely accessing your information. That said, it would be best to reach out to our customer service team again to follow up on your pending cases. Although you've already been in contact, matters like this are treated with the highest level of confidentiality. I also suggest sharing your case number to allow them to review the situation and prevent redundant troubleshooting steps.

To do that:

1. Go to the Help icon and choose the Search tab.
2. Select Contact Us.
3. Describe your concern and select Continue.
4. Choose between Chat with us and Have us call you.

Furthermore, let me provide you with an article containing a comprehensive list of payroll reports that can provide insights into employees' wages, taxes, and deductions: Run payroll reports in QuickBooks Online Payroll.

We truly appreciate your continued patience regarding this issue. Please don't hesitate to keep me updated if you have any additional inquiries about the process of updating your payroll bank account in QBO. We're here to assist you every step of the way. Take care.

No progress so far. None of your suggestions have helped so far. I received this email, replied as requested with 3 different times to call me, but the emailed come back "undeliverable' - VERY FRUSTRATING.

Truly the worst customer service I've experienced from a supplier/vendor in 35 years....

Update. Support has asked me to upload all ID, selfies and bank forms on this site: https://intuitb2b.my.salesforce-sites.com/ for the 3rd time in as many months and said it has been escalated to a knowledgeable team - the agent sounded promising - there have been 5 different cases attached to this problem. Part of the issue is that cases get closed prematurely and the user must "start over". It would be easier if cases could be reopened, so the user does not have re-hash everything again ("have you tried another browser or cleared your cache?" lol). 

What was very frustrating about this email was that nothing was listed after the "What We Need" section - we requested numerous times to provide us with a list of items to submit but met with silence. Then after 30 days payroll services were suspended. I've done the same payroll change with 2 other companies with no problem (a list of required documents was provided).

Was this ever resolved for you? I have the same issue now. 

Being able to change your payroll bank account is an important task to ensure accurate and timely payments to your employees, @Dannimal09. Allow me to lend a hand in addressing this concern.  

Before we proceed, may I ask if you've encountered any error messages while changing your bank account? This information will help us find the best solution.

Additionally, we should consider whether your browser might be causing the problem, as a cluttered browser can lead to unexpected issues, including difficulties in editing payroll bank accounts.

We can open your account using an incognito since this window won't save any historical data. Here are the keyboard shortcuts you can use to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P
• Edge: Ctrl + Shift + N

Once there, open your account and update your bank account. If you can successfully do so, please clear your browser's cache for a fresh start. Also, I suggest using an updated browser to utilize QBO to its full potential.

However, if the issue persists, I would suggest contacting our customer care team so they can further investigate this. They have the right tools and expertise to dig deeper into this issue.

If you're interested in managing and setting up your employees' payroll deductions and schedules, you can read these helpful articles:

• Set up and manage payroll schedules
• Set up, change, or delete employee-paid payroll deductions

Please don't hesitate to reply to this post if you have a follow-up concern about updating your payroll bank account. I'll make sure to assist you as soon as possible.