W2 paperless / electronic option error

We appreciate you bringing this matter to our attention, CBMowery. We want to ensure this is addressed promptly so your employees can set up their QuickBooks Workforce account and select the paperless option for their W2s.

We've been receiving similar cases where employees are getting error when opting for paperless W2 in QuickBooks Workforce. Rest assured that this case is currently being worked on with utmost urgency.

In keeping with this, I'd recommend contacting our Customer Care team, so you'll be included in the list of affected users and receive regular updates on the progress. To do this, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Select the Payroll topic in the What can we help you with? page.
6. Choose a way to connect (Callback or Chat).

Moreover, we've gathered the most frequently asked questions about QuickBooks Workforce, such as how employees access their W2s through it. If you wish to know more about them, check out this article: Get answers to common questions about QuickBooks Workforce.

I'll be here in the Community to provide a prompt response in case you have other payroll concerns or issues about managing employees and creating tax forms in QBO. Please don't hesitate to leave a reply below.

We are also having this problem with some of our employees where they get the message "Hmmm... Something went wrong" when trying to make this change. Seems to me like you'd want to make sure this works at the point you've sent out direction to everyone regarding doing this change because of now charging for mailed W-2s. I do hope this gets solved quickly.