WA Cares not showing in paychecks

It's a pleasure to have you here today, @TT1670.

I recognize the urgency of this matter, and I'm here to ensure you can get through this situation. Before anything else, I appreciate you for attaching the screenshot to your post, and because of this, I was able to think of a possible reason WA Cares doesn't show in your paycheck details. Please know that for them to show up in the paycheck details, you'll have to ensure that WA Cares is also in those eligible employees' profiles in the Payroll information section. I'll input the steps below to get you going:

1. Go to Employees, then select Employee Center.
2. Double-click your employee's name.
3. Go to the Payroll Info tab.
4. From Additions, Deductions, and Company Contributions, add the reimbursement item.
5. Repeat steps 2-4 for each employee.

You can visit this article for more information: Set up Washington Cares Fund payroll tax.

Additionally, here's an article in case you'd like to modify and add more details to your report to ensure your data stays accurate inside QBDT: Customize reports in QuickBooks Desktop.

@TT1670, feel free to mention me in the comment section below if you need further assistance with this or have any additional QuickBooks-related concerns. I'll be here, ready to help you. Take care, and have a nice day! 

@Kurt_Mthanks for the quick response. I followed the online instructions to set up the payroll tax:

And I did as you suggested and added WA Cares to the eligible employees' "Additions, Deductions, and Company Contributions." I had to add a new item in that window as "WA - Cares Fund" was not already an option like it is under the Payroll Item List.

I also ensured WA Cares was added under taxes:

I saved everything and tried doing both an unscheduled payroll and a scheduled payroll, but WA Cares is still not showing up and is not being deducted from the paychecks.

ignore

I also have my employees set up for this new tax, made sure it's correct in the Payroll Tax list, and have tried several scheduled & unscheduled paychecks...no WA Cares.

I've been using QB Desktop for over 25 years, I know how to add new taxes.  I started when I could enter the taxes manually every week and not pay exorbitant payroll fees so someone else can give me the tax amount for our 3 employees.  Everything is set up including the scheduled quarterly reporting and it's still not showing up on the paychecks. 

As employers, we're responsible for deducting this fee and now QB is so controlling, I'm not allowed to do it on my own.  I have to wait until someone comes back from the weekend and fixes this!  SOMETHING THAT SHOULD BE WORKING BY NOW!

Very frustrated QB customer

I appreciate you joining the thread, @MindyMay.

Know that I see the importance and urgency of this matter, and I'll point you in the right direction to get this sorted out as soon as possible. I recommend contacting our Customer Care Team so they can check on your end and conduct further investigation to determine the reason WA Cares doesn't show up on your screen. I'll input the steps to get you going:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.

• If you don't already have an account, make sure to Create a new account.

       6. We'll email you a single use code. Enter your code and select Continue.

• If you have more than one account, select the account you want to use and then Continue.

      7. Select to chat with us or Have us call you.
 

You can refer to this page for more details: Contact Payroll Support.

Furthermore, you can visit this page to help you ensure your data stays accurate: Understand reports.

@MindyMay, feel free to leave a comment below if you need further assistance with this. Also, you can post here in the Community space if you need help accomplishing tasks inside QuickBooks. The Community team is ready to help you out again. Take care, and have a nice day!

@MindyMayI gave up and paid my employees without the WA Cares deduction for July payroll. As an experiment, I tried also doing payroll for August and lo and behold, WA Cares showed up. So it looks like it will appear correctly from now on, and we'll have to manually pay it for July, but QB should have had this set up months ago so it would do paychecks correctly for July as we should have.

Here's the fix that I just learned!! 

• Pull up your payroll (Employees/Payroll Center/Payroll Tab/ Pay Employees Tab)
• Resume Scheduled Payroll
• For the paychecks that the WA Cares is NOT showing on, right click, and select "Revert Paycheck". 
  • Repeat this for each necessary employee. 
• Now that the paycheck has been reverted, pull up the employee again and verify that the deduction is now showing. 
• Viola! 

Thank you KSchadel! This worked for me. The most recent staff we've hired weren't showing the deduction, but this work-around fixed it. How intuitive (HAHA)

You're so welcome! I couldn't keep the fix to myself, I'm so glad it worked!! 

Excellent!!!  All employees showed WA-Cares and the deduction, but one.  I could not get that one to show and I knew it was set up correctly as it was the same as other like kind employees.  Oh bother!!  Thank you for the trick!  

Look under the summary in the paycheck.

Happy to help! 

Has anyone filed their quarterly report yet. This may be only an Online QB issue but the premium for cares calculates on the gross wages rather than excluding tips similar to the PMFL. Been on the phone with QB for multiple calls and still haven't been able to resolve the issue. 

I haven't had that issue, but when I do have issues, I make sure to do the following and most resolve themselves. The second bullet might not work for you if you have many employees, but I only have 10, so it's not a major to-do. 

• Do any Payroll Updates that are available
• Go into paychecks and revert them. I use Desktop and this is done by 
  • Resume Scheduled Payroll
  • Right clicking while hovering over an employee and selecting "Revert paycheck"

This is exactly what I did when I had the issue originally. I hope this helps! 

Hi, MMM Consulting.

It appears that this post is a duplicate. Allow me to direct you to the thread where my colleague has already addressed a similar post of yours. Please refer to this link: https://quickbooks.intuit.com/learn-support/en-us/ffcra-and-cares-acts-including-the-ppp/when-will-w...

As always, the Community is here to assist if you have other questions or concerns.

Ok dang. Sounds like Online and Desktop are different. I don’t really have that option. I am going on three hours on the phone and sounds like they are figuring out how to correct it. Fingers crossed Support can fix it before I run payroll again.  

That thread did not help but thank you for trying to help. This is an issue that has to be resolved by support.