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krankin11234
Level 1

WARNING SCAM SUPPORT HELP WARNING

I think it's great that everyone is talking about this and warning others but what is Intuit doing about it?  If there is somewhere to notify intuit of these phone numbers and call centers or email addresses, I can't find it.  When will Intuit take a more proactive approach and at least attempt to shut them down. 

mary53
Level 3

WARNING SCAM SUPPORT HELP WARNING

It happened to me  back in May.  When I had asked a question the chat came up and i chatted with a supposedy quick books expert,  and they had someone call me.  quick books had done an update and a years worth of posting was missing 

This quick books person wanted over  a thousand dollars to fix it.  This was all done remotely.   I did manage to find all the files that were downloaded and get rid of them.   Makes you leary though.    I did post the persons name and phone number of who i was talking to but who knows if anything was done about t.

Just_me
Level 10

WARNING SCAM SUPPORT HELP WARNING

You can report the fraud here  

https://security.intuit.com/contact-us/?_ga=2.4925883.[removed].1655321219-1533775256.1655321219

 

Just FYI, these have all been being reported for YEARS.  Intuit/ QB doesn't seem to really care, even though they will tell you they "take it seriously".  If it was being taken serious, it wouldn't be as bad as it is, including the employees that are doing some of it.  

Clark_B
QuickBooks Team

WARNING SCAM SUPPORT HELP WARNING

I appreciate you addressing this issue with us. It's important to raise awareness among other users in this forum, @krankin11234.

 

I understand how important it is to report suspicious activity, scams, and potential fraud. I want to make sure we can report these effectively.

 

To start with, it's important to be cautious of suspicious emails, as they may be attempts to deceive you into sharing your personal information. These deceptive emails can take on many different appearances and may seem quite authentic. If you are uncertain whether an email is genuinely from Intuit, here are some signs to watch out for.

 

  • We’ll never ask for your personal information in an email.
  • Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
  • Any link we send you in an email will always be for an intuit.com address.

 

To notify others about this deception, we need to get in touch with our security team through the Intuit Security site. When sharing information, it's important to include as many details as possible. This will enable our security team to thoroughly review the information and initiate an investigation.

 

Here's how:

 

  1. Go to this link: https://security.intuit.com/contact-us.
  2. Search for Report technical support scams.
  3. Hit Report tech support scams.

 

For more detailed information, check this article: Identify suspicious activity, phishing scams, and potential fraud.

 

I've also added the following articles to learn more about managing scams or any other fraudulent activities:

 

 

If you have any concerns about scams and fraud, please tag me in the comment section, @krankin11234. I'll assist you in any way possible.

krankin11234
Level 1

WARNING SCAM SUPPORT HELP WARNING

Clark_B, I appreciate this information, and I will use this information to report what is continuing to be an ongoing problem for me. But I do want to be clear the emails they are using do say intuit.com (I even opened a legitimate email to compare it, they were identical) and I had 2 open tickets with QB when it happened to me. I was very leery I made them email me and I called them and made them call me back I finally got my tech guy on the phone, and he shut it down by researching their phone number and figuring out they were not legit.  But they are Braisen and every time I called the bluff they held fast to the con. I called QB on the other line and she told me "Yes unfortunately there is a lot of this happening now and we are sorry but yes, it is a scam". No mention of what to do who to report it to or anything. Not helpful at all!  But again, thank you for your response!

Just_me
Level 10

WARNING SCAM SUPPORT HELP WARNING

  • Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
  • Any link we send you in an email will always be for an intuit.com address.

 

@Clark_B   I think you need to go research Phishing. How do you think these scammers are getting away with using YOUR email addresses and phone numbers?  THE SCAMMER ONES END THE SAME WAY!!  THAT"S WHY and HOW IT'S A SCAM. 

Stop telling people different and do your research.  

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