I'’m here to help clarify the error message and provide you with an alternative method to enter your payroll history, Threestitches.
Several users have mentioned that they get the error message "Something went wrong" when inputting historical payroll data. Our engineers are all hands on deck working for the permanent resolution.
We advised all impacted customers to contact our Payroll Support Team and subscribe to the notification list. You'll be notified via email once there's progress in the investigation.
Here's how to contact us:
- Head to the Help icon in the upper right of your company to display the support window.
- Go to the Search tab and enter a brief description of your concern in the field box and click the Contact Us button to view the support options.
- Choose Chat to initiate a conversation and Callback to speak with an agent.
Refer to this article to gain further insights into the most convenient time to reach out to our Payroll team: Contact Payroll Support.
In the meantime, let's focus on ensuring that all your workers are properly set up and the Employees section shows completed. Please take note that for salaried staff, their salary cannot have a value of .01 as it needs to be at least 1.00 or more. It's also important to make sure that your workers have a Social Security number and that all the necessary details are provided for inactive ones. Furthermore, if the Accounting Preferences are not yet established, map them before the first payroll run.
When everything is working back to normal, you can proceed with adding the pay history. I’ve gathered some resources that detail the tasks required to set up your payroll, so you can begin paying your team:
We appreciate your patience while we're working through this. Visit the Community again if you have other payroll-related concerns or questions. We'll get back to provide the help you need.
