Who do I speak to to find out why my payroll access has been suspended?

I’m here to connect you with the right team to solve your payroll access concern on time, ensuring you can keep paying your contractors, krispyklean.

To start off, make sure that the billing information for your account is up to date to prevent any issues when using the account and payroll. Let me help and ensure the process goes smoothly for you.

Here's how:

1. Access your QuickBooks Online (QBO) company as the primary admin.
2. Navigate to the Gear icon in the upper right and select Subscriptions and billing.
3. Click the Billing & Subscription tab and tap the Edit ✎ button next to your payment method.
4. Update your credit card expiration, billing address, and account name, or click Add New if you wish to use a new one.
5. Select Credit Card/Debit Card.
6. Fill in the fields with the correct information.
7. Once done, tap the Save and use button.

For more in-depth information, check out this article: Manage billing, payment, and subscription info in QuickBooks Online.

If you're still unable to pay your contractors, we need to review your account along with your billing and subscription details to find out why your payroll has been suspended. This process involves collecting personal information, so I recommend reaching out to our Payroll Support Team for help.

Additionally, our specialists will assist you in implementing a permanent solution to get your business back on track. To obtain the contact information and explore available support options, follow these steps:

1. Navigate to the Help icon in the upper right of your company to display the support window.
2. In the Assistant tab, enter a brief description of your concern in the field box and click the Get help from a human link to see more options.
3. Select Start a chat to initiate a conversation with an agent or Get a callback to speak with one of our specialists.
   
   

You can find information about the support hours for each payroll version in this article: Contact Payroll Support.

In case you need to change the billing details for your payroll subscription or update the direct deposit bank account for your company or contractors in the future, visit each link below to find all the information:

• Update billing info for your payroll subscription
• Change your payroll bank account
• Set up and manage direct deposit for your contractors
  
  

Stay in touch if you have other payroll concerns or questions about QuickBooks. The Community is available around the clock to support you.