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I have not run my first payroll yet and apparently missed setting up FUTA and SUTA rates when I went through the first time. My Payroll Settings menu does not show State Taxes nor does it show me a place to enter a FUTA rate. Can you help?
I ran a test payroll and it is calculating the SUTA correctly at 2.7% (I still don't have a menu option for State Taxes however). The FUTA should be calculating at 7% but it's calculating at .7% instead. I'm still hoping for help if someone knows the answers? Thanks.
Solved! Go to Solution.
Hey there, @rodney4. Hope you're having a fantastic evening.
Happy to help out here. I'd like to gain some additional insight into your situation. Are you using our Self-Service Payroll or Full-Service? If you're on our Full Service Payroll option, you'll want to get in touch with the Support Team to get those rates changed. Getting in touch is super easy and only takes a few clicks. Take a look:
That's it! Please touch base with us here if there's anything else you need, I'm determined to ensure your success. Have a good one!
Hello, @rodney4.
Let's make sure that you're able to enter all the important state information .
First, let's review your employee's work and home address.
Once completed, let's verify your payroll
From here, you'll be able to set up your State Tax Information.
I've added these articles to learn more about setting up your payroll account:
Please let me know if there's anything else you need, I want to make sure you're taken care of. Thanks for reaching out, wishing you a wonderful rest of your day.
That's my problem. I don't have a State Tax option under the above #5 line in your first section or #4 line in your second. Tennessee doesn't have a State Income Tax but we do have SUTA.
I'm sure it's something simple but I can't figure out what I need to change.
Hey there, @rodney4. Hope you're having a fantastic evening.
Happy to help out here. I'd like to gain some additional insight into your situation. Are you using our Self-Service Payroll or Full-Service? If you're on our Full Service Payroll option, you'll want to get in touch with the Support Team to get those rates changed. Getting in touch is super easy and only takes a few clicks. Take a look:
That's it! Please touch base with us here if there's anything else you need, I'm determined to ensure your success. Have a good one!
Thanks for everyone's help. I do have the Full Service payroll online option. I'm sure I am looking in the wrong place but I never see anything that says "If you're using the full service it's different." :-)
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