WHY IS MY COMPANY NOT ELIGIBLE FOR AUTO PAY?

Hello there, @B-MAC01. I want to clear things up with you about the Autopay feature.

Autopay is available on pay-enabled recurring invoices.  If you don't have invoices set up to recur, here’s how:

1. Create your invoice, then select Create recurring invoice on the transaction.
   Or you can create a recurring template.
2. Specify the frequency interval, start date, and end date of the recurring invoice.
3. When you finish the recurring invoice, select Save template.

Please note that Autopay is unavailable for recurring invoices with a Daily interval or for amounts over $5,000.

For more insights, you can read this article: Set up Autopay for recurring invoices in QuickBooks Online. It also includes the steps on how to check the autopay status of your customer.

I'm also sharing this link to learn how to send reminders to customers: Send invoice reminders automatically or manually in QuickBooks Online.

Feel free to reach out to me if you have any queries regarding setting up Autopay in QuickBooks. I am always available to assist you. Stay safe!

It's my Auto payroll that has been turned off. And I keep getting an alert. When I follow the prompt it says I have to fill in more info but doesn't say what. This is the third week and I'm getting really concerned. 

Forgive me.  I was talking about Auto payroll not auto pay. When I follow the prompts it tells me that I need to add something but doesn't tell me what to add. I'm getting very concerned this is the third week that payroll taxes have not been paid due to this auto pay being turned off.

We appreciate you getting back in the thread for clarifications, B-MAC01.

It's indeed essential to report payroll taxes on time to prevent related issues in the future. Hence, I'll share information about the eligibility for auto payroll with QuickBooks Online Payroll.

Auto Payroll is designed to pay employees automatically to lessen your work. However, please note that this only works for salaried or hourly employees who work the same hours in each pay period. It doesn't apply to commission-only employees, inactive employees, or 1099 contractors.

To be eligible for auto payroll, you must have completed your payroll setup and run your first payroll. With this, employees are set up with the following:

• Employment status is Active and with a pay schedule.
• Salary pay or an hourly rate with default hours.
• Complete tax information (W-4 and state taxes).

For more information, refer to this article: Set up and manage your Auto Payroll in QuickBooks Online Payroll.

I'm also adding this material for guidance on fixing auto payroll-related issues: Troubleshoot your Auto Payroll in QuickBooks Online Payroll.

Moreover, you might want to review these resources for guidance on processing paychecks and payroll forms:

• Create and run your payroll
• Set up QuickBooks Online Payroll to pay and file your payroll taxes and forms

Keep us updated on this thread if you have questions regarding auto payroll or other related concerns in QuickBooks Online Payroll. We're always around to help.