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Level 1

Worker's comp

I live in North Carolina and for company executives, there is a wage limit subject to workers comp. I always have to manually compute what part of the owners' wages to exclude from our monthly payment. Is there anyway to handle this in QB? I just tried to use a payroll liability adjustment and it does reduce what the company owes but the adjustment does not show up on the Workers Comp by Employee and Code report. I have always paid WC premium via AP but I am going to try going through PR Liabilities starting this year. Our CPA always has to adjust the amount that's accrued in PR liabilities at year end so I figured I'd try to correct my process. All help/advice is greatly appreciated!

7 Comments 7
QuickBooks Team

Worker's comp

Hello djrose,


For now, QuickBooks is unable to track wage limits on Workers Compensation. Since you have used the payroll liability adjustment, I'd recommend contacting our Customer Care Team. This way, we can check the adjusted figures and reflect the information on the report.


Here's how you can reach out to us:

  1. Click Help located at the top.
  2. Choose QuickBooks Desktop Help.
  3. Enter a brief description of your issue and click Continue.
  4. You can choose Message an Agent or Talk to a Specialist.


You can also check this article for reference: About Workers' Compensation in QuickBooks Desktop.


Get back to us if there's anything else you need. Thanks.

Level 1

Worker's comp

Thank you, but that Help feature doesn't work on my software. I just get a blank box whenever I try to use it. I usually just google for help. Our QuickBooks software is hosted on a cloud service so I don't know if it's the cloud or QB. I upgraded to Enterprise 19.0 last week and thought that might remedy the situation but it did not.
Level 1

Worker's comp

That "Help" box doesn't work for me. All I get is a blank box. It hasn't worked for quite awhile. I usually just google when I need to find out something. Our QB software is hosted on the cloud so I'm not sure if it's our cloud service or QB. Can I just go back to the PR liability adjustment and make those entries 0.00? There ought to be an easier way to do this. I can just go back to the old way of doing things but if WC is suppose to be run through PR liabilities, I guess I should start handling it that way. Thanks for your help/suggestions.
Kendra H
QuickBooks Team

Worker's comp

Good morning, @djrose.


Thank you for your feedback about not being able to use the Help option on your QuickBooks Desktop account.


Since the steps provided by my colleague @RenjolynC wasn't successful, to fix the Help option, let's go through the steps of doing a manual update on your account for the latest release.


If you're using Windows, here's how:

  1. Close your company files and QuickBooks Desktop.
  2. Open the Windows Start option.
  3. In the search bar, search for QuickBooks Desktop.
  4. Right-click the icon and select Run as Administrator.
  5. On the No Company Open page, go to the Help menu and pick Update QuickBooks.
  6. Click the Options tab, then choose Mark All and Save.
  7. Go to the Update Now tab and select the Reset Update checkbox.
  8. When you're ready, pick Get Updates.

When opening your QB Desktop account through the Windows Start option, the Help menu will successfully appear with the option to update your company.


Also, after trying to the steps above and if the Help menu is still unavailable, there are keyboard shortcuts to request a callback from QuickBooks Desktop Support as well.


Here's how:

  1. Press F1.
  2. There will be a Have a Question? page that will appear, choose Contact Us.
  3. Enter your reasoning for a callback, then select Continue.
  4. Scroll until you see Get a Callback.
  5. Type in your contact information, then click on Confirm my call.

Please let me know if the steps above do the trick. Thank you for reaching out to the Community. Have a safe and productive week ahead.



Level 1

Worker's comp

Thank you Kendra H. I tried what you suggested and got an Updated failed message. I think the problem might be with my cloud service. I will contact them and share the steps you suggested and see if it's on their end. If not, I'll come back here for more help! Thanks!
Level 1

Worker's comp

I contacted our cloud service and I had to clear out the cache in internet explorer in order to get the QB Help feature working again.  I had no clue that QB Help was thru IE!  Anywho, now back to my original issue with Workers Comp.  I tried the adjusted PR Liability but it did not reduce the amount accrued for each employee that I was changing. I don't see where I can delete that adjustment.  Can I just go in and change it to 0.00?  I want to pay WC via PR Liabilities but I guess I will have to make an adjustment every month since what is accrued via paychecks is never the amount I pay.  Do I just use the Expense tab when creating the liability check and enter the negative amount that reflects the amounts exempt from workers comp?

My PR Liabilities report at end of January shows that 1648.66 is accrued for workers comp (after experience mod is deducted).  Our monthly computation for WC premium is 1537.00 which includes a $10 installment charge.  Do I enter 111.66 (1648.66 - 1537.00) in the Expense Tab on the Liability check?


Also, if we have to use uninsured subcontractors, we have to add them to our policy so I have to manually include their rates/premium in our payment.  Do I just add that on the expense tab too?  I wish there was an easier way to handle this manual stuff!



Chris A

QuickBooks Team

Worker's comp

Hi there, @djrose.


You'll want to ensure to use Payroll Liability checks when paying your Workers Compensation (WC). This way, your WC liability account and Payroll Liabilities balance report are correct.


Here's an article you can read for more details: About Workers' Compensation in QuickBooks Desktop.


Then, regarding using a subcontractor, I suggest getting in touch with your accountant or a payroll expert on how to better record this. This way, we ensure the accuracy of your accounts after recording it and avoid any errors and delays.


As always, you can visit our Reports and accounting page to learn some tips on managing your reports.


You can always get back to us if you have other questions or concerns in the future.

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