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Sosezshe
Level 1
posted
‎August 23, 2023 03:44 PM
last updated ‎August 23, 2023 3:44 PM

Workforce Employee Unable to Access Account

One of my employees is unable to access her account. After she signed up and logged in, the information in her account was for another employee that is no longer with us.  I made that employee inactive with the hope I could re-invite my current employee.  The option to invite is no longer available as an option on my dashboard. When she attempts to log in, she receives an error code instructing her to contact her administrator. I am the administrator and have no idea how to resolve it.   I believe her account needs to be removed and a new account set up but I am unsure how to do this.  It bothers me that we have to rely on message boards rather than having live support to resolve problems within their system.

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2 Comments 2
JoesemM
Moderator
Moderator
‎August 23, 2023 04:48 PM

Workforce Employee Unable to Access Account

Thank you for participating in the Community space, @Sosezshe. I value the thorough information you provided regarding the employee who is unable to access their Workforce account as well as the actions you took to re-invite them. I'll be happy to direct you to the appropriate support so they can investigate the invitation further.

 

Since the option to re-invite your employee is not yet available in your dashboard and receives error codes, I'd suggest contacting our Customer Support Team. They have tools that can check the email invitation and and help you delete-re-invite the employee. To do so follow the steps below:

 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

 

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support.

 

I'll be sharing these articles that will guide you in inviting employees and how they can view their pay stubs:

 

 

Kindly post an update here after calling our support. I want to make sure this is taken care of and I'll be right here if you need further help with QuickBooks Workforce. Have a nice day!

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Sosezshe
Level 1
‎August 24, 2023 07:47 AM

Workforce Employee Unable to Access Account

Support will not assist me because I am the Payroll Admin on the account and not the primary.  The Primary is our CFO and she is far too busy to handle such matters.  This is one employee only and I have been attempting to resolve this for several months now with no assistance from QB. 

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