Workforce saying my employer is not connected to QuickBooks Payroll when trying to access my paystubs

RonnieP · ‎May 31, 2024

I have been working for the same company for over 2 years that uses QuickBooks and I have never had a problem accessing my pay documents through Workforce until now. Yesterday, I received the usual email from QuickBooks saying my paystub is available for me to view. Upon clicking on the link and signing in I get a message saying that "your employer isn't connected to QuickBooks Payroll. Contact them to access your paycheck." I tried logging in on Chrome with my iPhone, downloading the app, and through Chrome on my windows laptop all with the same result.

Contradictorily, the email I received says "This message was sent to (my email), as an employee of an Intuit customer of QuickBooks Online Payroll."

I have already sat on hold for 30 minutes with QuickBooks support and they told me I need to post my problem here as they are not able to resolve this issue over the phone. I have also tried searching this problem and it seems that it is a fairly common problem that usually gets resolved by technical support on the QuickBooks end.

ChristineJoieR · ‎May 31, 2024

I know the importance of being able to access my paystub via Workforce without encountering any errors. RonnieP. I'll ensure that you can access them in QuickBooks Online Payroll.

Before that, have you tried to contact your employer regarding the error message you received? This way, they can further review your access or re-invite you to QuickBooks Workforce.

However, if everything on their end is fine. We recommend contacting our QuickBooks Workforce phone representative so that they can further examine your account.

Here is how to reach them via a web browser

Navigate to the Help.
Choose the Contact Us.
Select Chat with us.
Input your email address, name, and question.
Pick Start Chat.

If you need to get in touch with them, you can do so through the mobile app.

Click the Help.
Press the Contact Us button.
Input your email address, name, and question.
Tap Start Chat.

I'll also provide this article to check our support hours available: Contact Payroll Support.

Additionally, I'm adding this page to provide more troubleshooting solutions within QuickBooks Workforce. Set up your QuickBooks Workforce account.

Let me know the result in the comment section below. I'll be available to assist you further with your employees' QuickBooks Workforce concerns. Stay safe at all times!

View solution in original post

RonnieP · ‎May 31, 2024

I had my employer re-invite me to Workforce and that worked. Thank you.

View solution in original post

ChristineJoieR · ‎May 31, 2024

I know the importance of being able to access my paystub via Workforce without encountering any errors. RonnieP. I'll ensure that you can access them in QuickBooks Online Payroll.

Before that, have you tried to contact your employer regarding the error message you received? This way, they can further review your access or re-invite you to QuickBooks Workforce.

However, if everything on their end is fine. We recommend contacting our QuickBooks Workforce phone representative so that they can further examine your account.

Here is how to reach them via a web browser

Navigate to the Help.
Choose the Contact Us.
Select Chat with us.
Input your email address, name, and question.
Pick Start Chat.

If you need to get in touch with them, you can do so through the mobile app.

Click the Help.
Press the Contact Us button.
Input your email address, name, and question.
Tap Start Chat.

I'll also provide this article to check our support hours available: Contact Payroll Support.

Additionally, I'm adding this page to provide more troubleshooting solutions within QuickBooks Workforce. Set up your QuickBooks Workforce account.

Let me know the result in the comment section below. I'll be available to assist you further with your employees' QuickBooks Workforce concerns. Stay safe at all times!

RonnieP · ‎May 31, 2024

I had my employer re-invite me to Workforce and that worked. Thank you.

sg7416 · ‎October 14, 2024

What if it isn't giving my employer the option of sending me another invite?

I am not able to get in my account. I click on the link that is emailed to me saying that my paycheck is available to view and when I click on the link and sign in, i get message saying "We don't have any companies for this account" and it gives me no options. I spoke to my employer and she said that it is not giving her the option to send another invite to me.

i do have a personal intuit account for turbo tax that was set up years ago and I believe they might be crossing each other or something because I have tried everything to log into workforce and still nothing. my employer even tried all he could to get me logged in and nothing.

Can you please assist me so that I can get logged on my account?

thank you

AnneMariee · ‎October 14, 2024

I'm happy to help you get this sorted out, sg7416.

To address these concerns, I suggest discussing the matter with your employer and request them to review your employee profile for any changes in your email address or discrepancies in your personal details. If the issue persists after verifying that all details are accurate, I recommend reaching out to our payroll support team. They can review your account in a secure environment and further investigate why you're experiencing this issue. They'll also provide real-time assistance to get you back on track.

Here's how to reach us:

Go to the Help menu and select the Search tab.
Next, click Contact Us.
Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
Lastly, pick either Start a Chat or Get a Callback to start connecting with them.

Find our support hours here to ensure your concerns are addressed promptly: Contact Payroll Support.

I'll also leave these articles for guidance in using QuickBooks Workforce:

It's my goal to help you achieve a seamless experience when using QuickBooks Online, sg7416. If you have any other payroll-related concerns, please don't hesitate to reach out to the Community again. We're always available for you.

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Workforce saying my employer is not connected to QuickBooks Payroll when trying to access my paystubs