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Join nowDue to QB's inability to solve my issue where I cannot access payroll or tax sections, i am going to post daily until this issue is resolved. i should have started this 90 days ago.
Why- because QB has the worst customer service I have ever seen in my life! This company is supposed to be for small businesses but my Payroll and taxes has not been working for three months. I get message saying the error is on QB end try again in a few minutes. I have been billed for this despite it not working. I cannot cancel my account because neither me nor the people who work for QB can access my account. EDD needs payroll reports but cannot access them. Cannot pay employees or complete or see payroll taxes for 3-4 months. I cannot view payroll taxes going back through 2016. Cannot do end of year tax prep. I am considering suing QB in small claims court for my time wasted on calls and the financial penalties my company is incurring.
Hello @allison3601. Thank you for coming to the Community about what you're experiencing. I want to make sure you are receiving the level of support you need.
I've taken the time to look at your cases and see that your issue is part of a new investigation that our engineers are currently working on. I have sent you a private message with additional details and I can see that one of our agents emailed you yesterday. They'll be a good source of contact for any questions you may have.
I know how important it is for you to have access to your account and I want you to know we are actively solving this problem.
If you think that's bad... try working with QB Payments... it's a total black hole with nobody to talk to and nobody to call.
They hold your money, you sit and wait (in our case over two weeks) for any kind of feedback at all... ridiculous
You should use a 3rd party payment processor.
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