Retrieval

Reku · ‎December 28, 2021

I work for an employer and Gave them the wrong info by accident for my account. (the routing and account number was short) I double-checked and gave the right info. they are telling me they cannot do a retrieval request I had to go through my bank and do it. When I called my bank they told me seeing that it was the wrong account my bank told me that seeing it was the wrong account info it would be automatically sent back to the company I work for.

my Question is it true they cannot so a retrieval on a direct deposit that went out to the wrong account. (that is what my employer is telling me)

Charies_M · ‎December 28, 2021

I'm here to address your concern about incorrect account information for direct deposit, Reku.

When an employer process and sends out payroll, the ability to delete or void the paycheck depends on their processing time. Once the payroll is submitted, they can void or add paychecks until 6:59 AM PST that day. After 7:00 AM, payroll begins processing and cannot be stopped.

If the incorrect direct deposit information you entered is active and valid, payroll will went through and you need to reach out to your employer for further action.

Additionally, here are some of the articles you can check for more details:

• Resolve a rejected Direct Deposit

• Reverse a direct deposit

Feel free to reach back to us if you more direct deposit questions or anything about QuickBooks. Have a great day!

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